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RingCentral Admin Portal

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Paying the bill.

It would be great for these who wish to pay their bill with a simple click instead of having to add a card make the payment and the deleting the card. One time payments with using prepaid cards would help.
Robert Sarnie 10 days ago in RingCentral Admin Portal 0 Under review

Let us mix licenses between users

Currently if we want ANY of our users to have access to additional functionality, we cant do so without upgrading ALL of our users. Please let us mix licenses between all the users in our Org, so that we can potentially have some users on Essentia...
Richard Bishop 16 days ago in RingCentral Admin Portal 0 Under review

Requests for Report Subscription Features

I have a few requests related to getting information out of RingCentral to be able to use with our existing company metrics data. Add the User Email Address as a column in the Users tab of the performance report. Having the email address with the ...
Brian Henry 20 days ago in RingCentral Admin Portal 0 Under review

Review article with "White or Black" list terms

RingCentral needs to review articles with biased terms, such as blacklist/whitelist. I believe I don't need to refer: "‘Blacklist’ equates black with bad and 'Whitelist'white with good”
Flavio Castro 20 days ago in RingCentral Admin Portal 0 Under review

Add The Capability To Set Default Key For Call Flip

By default, when you add a user the default key press for selective Call Flip is *1. This can cause an issue when you are in an auto-attendant type call (i.e: non-RingCentral conferencing call service) and need to use *1. When you enter *1, your p...
Nestor Salcido 20 days ago in RingCentral Admin Portal 0 Under review

Provide IP Address for Connected Phones in Admin Console

Having the IP available to admins, both for the customer and for RC staff would allow better Managment of these devices. As the customer, whether working with RC staff or not, we would be able to access the web interface of the phones to perform r...
Mike Saylor 20 days ago in RingCentral Admin Portal 0 Under review

Ability to Edit Case After Submission

It would be helpful to edit a case after submitting it. Sometimes the description needs be changed but it is really critical to be able to add in additional email addresses of people that need to be added in all communications moving forward which...
Elizabeth Witte 20 days ago in RingCentral Admin Portal 0 Under review

My Case Portal - Allow attachments at case opening and Add Functionality for Multiple Attachments - Maybe Add Drag & Drop Feature

1) Add Attachments when opening a case 2) Add functionality to add more than one attachment at a time - would love to see a drag and drop 3) Look into the defect errors where trying to open a case or attach large files gives us an error. If we are...
Elizabeth Witte 20 days ago in RingCentral Admin Portal 0 Under review

Ability to Duplicate User Groups-Copy Members from Existing to Create a New User Group

At this time there is no way to duplicate an existing User Group, or copy the members to create a new one in an easy step. When you have a large User Group, we are manually adding the members individually. We have some departments that have a larg...
Jennifer Cuevas 20 days ago in RingCentral Admin Portal 0 Under review

Admin "Accept Call Queue Calls"

Admin should be able to take the "accept call queue calls" feature away from users. Users should not have the ability to decide if they want to be in a queue. They have the option to turn their phones on do not disturb. If an admin says "not allow...
Kalyn H 21 days ago in RingCentral Admin Portal 0 Under review