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RingCentral Admin Portal

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Add a checkbox in User Details -> Security to force password change on next login

Please add a checkbox option in the User Details -> Security menu to force the user to change their password on next successful login. This is a standard security feature of most services being managed at an enterprise level.
Chris Martens 3 days ago in RingCentral Admin Portal 0 New

List of Active Feature Being Used.

Could be better if we can have a feature where we can see in the admin portal the list of features we are actively using within RingCentral.
RingCentral Tester Account 3 days ago in RingCentral Admin Portal 0 New

Forwarding Team messages to emails.

When employees are out sick, other members of the company would need to see the messages that are being sent to their Teams. Please find a way for messages under Teams to be sent to admin without having to log into other people's RC accounts..
Sheila Scoville (CEO) 3 days ago in RingCentral Admin Portal 0 New

Call Queue Forwarding to and IVR menu

Allow forwarding of calls into a Call Queue to be forwarded to an IVR menu.
Scott Guynn 3 days ago in RingCentral Admin Portal 0 New

Restrict opening support cases to admins only

Please add an option within Custom Roles (or via other means) to restrict users from opening their own RingCentral support cases. A standard user is able to log in at https://support.ringcentral.com and open their own case, and that support site i...
Rodney Wiedle 3 days ago in RingCentral Admin Portal 0 New

Answer incoming call when engaged on another call

When I am on a call, I am not able to put the customer on hold and answer the other incoming call on the same phone extension
Tracy Dubin 3 days ago in RingCentral Admin Portal 0 New

prompts library available anywhere as an upload

Need to make prompts library of recordings available anywhere a recording is needed. It is currently not available to change greeting on queues or other voicemails, it currently only works for IVR menu
Robert Kuryk 3 days ago in RingCentral Admin Portal 0 New

911 Address / site address applicable for all address fields or address book

Need to create an address book so that you can easily populate address for other fields instead of having to type it each time.
Robert Kuryk 3 days ago in RingCentral Admin Portal 0 New

ability to copy / duplicate an IVR item (prompt for new extension)

Need ability to copy existing IVR to a new and add new relevant name / extension but retain all settings
Robert Kuryk 3 days ago in RingCentral Admin Portal 0 New

Recurring dates in custom rules for IVR auto attendant

There needs to be recurring dates in the IVR menu when creating a custom rule. I want to set a Christmas message every year. I don't want to have to re-create it each year with a specific date. I want to program in Dec 25 every year or for Thanksg...
Robert Kuryk 3 days ago in RingCentral Admin Portal 0 New