RingCentral Admin Portal

Please add a checkbox option in the User Details -> Security menu to force the user to change their password on next successful login. This is a standard security feature of most services being managed at an enterprise level.

Could be better if we can have a feature where we can see in the admin portal the list of features we are actively using within RingCentral.

When employees are out sick, other members of the company would need to see the messages that are being sent to their Teams. Please find a way for messages under Teams to be sent to admin without having to log into other people's RC accounts..

Allow forwarding of calls into a Call Queue to be forwarded to an IVR menu.

Please add an option within Custom Roles (or via other means) to restrict users from opening their own RingCentral support cases. A standard user is able to log in at https://support.ringcentral.com and open their own case, and that support site i...

When I am on a call, I am not able to put the customer on hold and answer the other incoming call on the same phone extension

Need to make prompts library of recordings available anywhere a recording is needed. It is currently not available to change greeting on queues or other voicemails, it currently only works for IVR menu

Need to create an address book so that you can easily populate address for other fields instead of having to type it each time.

Need ability to copy existing IVR to a new and add new relevant name / extension but retain all settings

There needs to be recurring dates in the IVR menu when creating a custom rule. I want to set a Christmas message every year. I don't want to have to re-create it each year with a specific date. I want to program in Dec 25 every year or for Thanksg...