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Coming March 1, 2024: A new and improved ideas portal!

The RingCentral Ideas portal will be offline from February 25 until February 29 while we complete our transition. To learn more about this change, read our announcement in the RingCentral Community.

Coming March 1st: A new & improved Ideas Portal! The Ideas Portal will be under construction and offline February 25th - February 29th. Click here to learn more about this change.

RingCentral Admin Portal

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Allow a Call Queue to disable voicemail

We'd like the option that if no reps are available to take a customer call, that the user simply be told that no reps are currently available and to try again later. Currently, that message is ONLY available if the queue (min 5 callers) is full. W...
Guest about 3 years ago in RingCentral Admin Portal 3 Future consideration

Integrate business impacting alarms in RC portal for proactive action

Business impacting high and critical severity SBC/gateway alarms should be integrated with RC portal to take proactive action and to minimise the outage. From customer stand point, alarm integration would also help to segregate the issue on timely...
Guest about 3 years ago in RingCentral Admin Portal 0 Future consideration

want to edit my fax tone

i want to edit my fax tone on a short sound . Let me explain a little more . i want to remove the voicemail on the fax to a short sound tone.
Guest about 3 years ago in RingCentral Admin Portal 0 Future consideration

Roles and Permission specific template only

Roles and Permission specific template only that only target Roles and Permission and not being included on the current template. Reason behind is the feeling of too much risk using the template that might affect all the accounts settings if it wa...
Ildefonso Ambrocio about 3 years ago in RingCentral Admin Portal 1 Future consideration

Option to disable email notification for User Detail changes

We are an MSP, and from a Partner stand point we manage Ring Central phones for all our customers. There are some cases where we need to not provide any softphone access and just have them use the physical device, in those cases when the voicemail...
Guest about 3 years ago in RingCentral Admin Portal 1 Future consideration

Save call handling ring time

Currently, every time someone logs into a hot desk phone, the phone is set to only ring 4 times or 20 seconds. Our call queues are set to ring much longer than that, but the phone doesn't continue to ring after that. It would be nice to have the a...
Guest about 3 years ago in RingCentral Admin Portal 0 Future consideration

Dial Action Table

Dial action tables are common on phone systems/voicemail systems and could work similarly on ringcentral. Could be a widget or something built under call handling and forwarding that allows users to have a 1-5 or however many options, to put in di...
Guest about 3 years ago in RingCentral Admin Portal 0 Future consideration

Dual Caller ID

Have a way to see both the caller's number as well as which specific line the caller has called into
Guest about 3 years ago in RingCentral Admin Portal 0 Future consideration

Email Tracking

A way to track the voicemails that are shared through the email feature you have
Guest about 3 years ago in RingCentral Admin Portal 0 Future consideration

Make a way to see what queues the agents are in from the service portal

Make a way to see what queues the agents are in from the service portal.
Mike Lowis about 3 years ago in RingCentral Admin Portal 1 Future consideration