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RingCentral Admin Portal

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Roles and Permission specific template only

Roles and Permission specific template only that only target Roles and Permission and not being included on the current template. Reason behind is the feeling of too much risk using the template that might affect all the accounts settings if it wa...
Ildefonso Ambrocio almost 2 years ago in RingCentral Admin Portal 1 Future consideration

Option to disable email notification for User Detail changes

We are an MSP, and from a Partner stand point we manage Ring Central phones for all our customers. There are some cases where we need to not provide any softphone access and just have them use the physical device, in those cases when the voicemail...
Guest almost 2 years ago in RingCentral Admin Portal 1 Future consideration

Save call handling ring time

Currently, every time someone logs into a hot desk phone, the phone is set to only ring 4 times or 20 seconds. Our call queues are set to ring much longer than that, but the phone doesn't continue to ring after that. It would be nice to have the a...
Guest almost 2 years ago in RingCentral Admin Portal 0 Future consideration

Dial Action Table

Dial action tables are common on phone systems/voicemail systems and could work similarly on ringcentral. Could be a widget or something built under call handling and forwarding that allows users to have a 1-5 or however many options, to put in di...
Guest almost 2 years ago in RingCentral Admin Portal 0 Future consideration

Dual Caller ID

Have a way to see both the caller's number as well as which specific line the caller has called into
Guest almost 2 years ago in RingCentral Admin Portal 0 Future consideration

Email Tracking

A way to track the voicemails that are shared through the email feature you have
Guest almost 2 years ago in RingCentral Admin Portal 0 Future consideration

Make a way to see what queues the agents are in from the service portal

Make a way to see what queues the agents are in from the service portal.
Mike Lowis almost 2 years ago in RingCentral Admin Portal 1 Future consideration

Voicemail Messages Retention Period

RingCentral Office voicemail recordings are retained indefinitely until deleted by the end user by one of three methods; RingCentral Service Portal, Google Chrome Extension, or by manually dialing into the voicemail box and deleting the message. A...
Jonathan M Farley almost 2 years ago in RingCentral Admin Portal 2 Future consideration

User group access call log of the same user group

☐ I have sales department that for training purposes would like to access call log for their own department. I don't want them to be in manager/admin group because they should not see call log of management or CEO.
Guest about 2 years ago in RingCentral Admin Portal / RingCentral Web/Desktop App 4 Future consideration