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RingCentral Admin Portal

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Paging System Activate on After Hours call to grab Employees Attention

We have an Employee line that can be called by employees to inform Managers of their absence if they will not be in. This line rings a single phone that often goes unnoticed by our night shift due to loud machinery. We would like to be able to hav...
Zachary Hite about 1 year ago in RingCentral Admin Portal 2 Already exists

report where you can see how many calls are coming into a call queue and who is answering the call. And how calls are being answerd by each ext in the call queue

report where you can see how many calls are coming into a call queue and who is answering the call. And how calls are being answerd by each ext in the call queue
Guest about 1 year ago in RingCentral Admin Portal 1 Already exists

Record Calls Based on Department

We have different roles set up, for example Sales. We would like the to be able to listen to all sales calls but no other recordings.
Guest about 1 year ago in RingCentral Admin Portal 1 Already exists

Call Queues set on Simultaneous are able to answer more then one caller.

Call queues are able to see all unanswered clients and answer multiple clients at a time by putting the pervious client on hold to answer the next client.
Guest about 1 year ago in RingCentral Admin Portal 1 Already exists

Ability to delete call recording without deleting entire call record

We made a business decision to no longer record all of our calls and to go back and delete all previous recordings. Without this feature, we are also going to lose all of the data/records associated with those calls.
Guest about 1 year ago in RingCentral Admin Portal 1 Already exists

Individual Call Log Reporting for each extension

Ability to generate a daily call log of each extension individually and separate from one another.
Guest over 1 year ago in RingCentral Admin Portal 1 Already exists

Call log delivery feature -

Please consider improving the format of delivery of the call log from a zip/csv to an easily accessible excel or google doc editable format with one click.
Guest over 1 year ago in RingCentral Admin Portal 1 Already exists

Role to Allow Adding Users with Softphone but restrict purchasing desk phones

We would like our Phone System Admins to be able to add User licenses with the free softphones, but not have the ability to purchase desk phones.
Guest over 1 year ago in RingCentral Admin Portal 1 Already exists

Data retention for sent fax items for more than 30 days.

Data retention for sent fax items for more than 30 days.
Guest over 1 year ago in RingCentral Admin Portal 1 Already exists

I need to change my default to UK calendar settings eg in UK today is 6/8/21 not 8/6/21

It is confusing having American settings.
Guest over 1 year ago in RingCentral Admin Portal 1 Already exists