RingCentral Admin Portal

Suppose we have Queues A, B, C, and D that all have some sort of rules that might direct a call to Queue 1. The Agents on Queue 1 need to know where that call originated. We have customers calling in to Brand X. We have a team of agents that answe...

Currently there is not a way to enable/disable certain settings for a company account in the admin portal, so we cannot control what settings users can and cannot use because they are deployed straight to the application. This feature will give ad...

vlans to be set via admin portal.

I would like to see wthe name of the person calling me.

The phone is sits at a secure door and contractors or visitors use this to contact staff internally using there extensions. Right now it is using the business hours set to Auto-Receptionist but it would be great to have a separate schedule/oper...

It's like creating your own phone line inside of your main account. Callers find it quite weird if the RC account has many extensions then the call will be router to the while not included on the ivr

Provide a method of determining available UC extension numbers The UC system can do an immediate check for a duplicate email address. while determining an available extension number is akin to searching for a needle in a haystack. Business Case: W...

It would be useful for a user to be able to accept multiple calls with the ring central desk phone where the user can also use Presence

Customer wants to customized the dial pad to easy to click the park tab and no need to click the 3 dots.

Add special number to incoming caller ID from Call Queue