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RingCentral Admin Portal

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Searchable Dataset of Recorded Voicemail & Calls

It would be nice if recorded calls and voicemails can be saved as text, and then made searchable. For example, if I remember talking with a customer about certain issues, I can search up the key word(s), and find the call or voicemail where that w...
Nick Ban about 1 month ago in RingCentral Admin Portal 0 Under review

RC University Courses assigment, and progress tracking over multiple users.

We are looking forward on educating our Operations team members on RC by having them complete the RingCentral university, engage voice and engage digital trainings. We would like to have a way of assigning the trainings to our team members and ...
Ever Estrada about 1 month ago in RingCentral Admin Portal 2 Under review

Need ability to increase Monitoring Group limit of 100

We have maxed out the number of monitoring groups, and need to add more due to continued growth. The limit of 100 is a hard coded value which is poor design and needs to be set be either user or RingCentral controlled variable.
Tom Lampert 2 months ago in RingCentral Admin Portal 0 Under review

Set Intercom Feature In Bulk.

When going through to turn on which phones are permitted to accept intercom calls it would be helpful to be able to do this in bulk for multiple or all phones at once for each site. An option to just select all phones and apply an intercom templat...
Nate Graham 5 months ago in RingCentral Admin Portal 1 Under review

Case - Automate Alerts Notifying RC Tech Support When Attachments Are Added

It is really annoying when I have to go in and add a comment "Adding Attachments" when I attach screenshots, logs, and other information. This is a great opportunity for an automated notification once an attachment is added so customers don't need...
Elizabeth Witte 3 months ago in RingCentral Admin Portal 3 Already exists

Ability to assign Custom Fax Cover Page to all Users with Extensions (Company )

Hello, we would like to use our Custom Fax Cover page for the entire company, (users with extensions) We must provide a disclaimer on our fax cover page as we send faxes with sensitive data. Currently our only option is to assist each of our end u...
Guest almost 2 years ago in RingCentral Admin Portal 18 Planned

Super Admin can unauthorize any user from using the main company number at any time.

When you are using ring central for all means of communication for your clients it's a critical situation that which user is allowed to make outbound calls using the main company number, Yes every user have there own primary number but they can ch...
Bruce Atonal 7 days ago in RingCentral Admin Portal 0 New

Classes of Service

Please consider adding classes of service to enable and disable certain functionality per user. This can prevent a lot of unwanted behavior on the Ring Central platform created by new users changing settings without realizing what they do.
Nactel Admin 7 days ago in RingCentral Admin Portal 0 New

Allow for Modification of Voicemail email notifications.

It would be nice to customize the email sent when a voice comes in, we use this for email to case and structuring this would give us more flexibility.
Anne Sullivan 7 days ago in RingCentral Admin Portal 0 New

Archiver Disconnect Notification

We would like this new "Request Feature" because we have just recently experienced a bad situation where our Google Drive Archiver was disconnected and we don't know how this could have happened and we didn't get any notification from the UC admin...
Marie Apodaca 5 months ago in RingCentral Admin Portal 1 Under review