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RingCentral Admin Portal

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SMS - Pasting Multiple Numbers In the SMS To Field

I can not believe in this day and age that you want us to enter each individual phone number to send a text. I am an insurance agent and I pull a list of cancels that have about 75 numbers and want to send a text message out weekly as a group and ...
Atlantic Agency over 1 year ago in RingCentral Admin Portal 1 Already exists

Make un-assigning a number less cumbersome

I've had several scenarios where I needed to un-assign a particular number from a user and return it to our pool of available numbers. Currently, in order to complete that process, I have to: Create a temporary extension. > move the number to t...
Guest almost 2 years ago in RingCentral Admin Portal 0 Already exists

Paging System Activate on After Hours call to grab Employees Attention

We have an Employee line that can be called by employees to inform Managers of their absence if they will not be in. This line rings a single phone that often goes unnoticed by our night shift due to loud machinery. We would like to be able to hav...
Zachary Hite 10 months ago in RingCentral Admin Portal 2 Already exists

Change the call forwarding option of the mobile and desktop app

it seems like it should be an option to move around, like the others. Especially with people switching locations with the pandemic going on
Guest over 1 year ago in RingCentral Admin Portal 2 Already exists

Real Time Monitoring for All Calls

It would be extremely helpful to be able to view all voice traffic in real time. When on Mitel I was able to see all steps each call took in real time. This was for all calls that hit the phone system not just contact center calls.
Susan Pieroni 5 months ago in RingCentral Admin Portal 2 Already exists

Ability to delete call recording without deleting entire call record

We made a business decision to no longer record all of our calls and to go back and delete all previous recordings. Without this feature, we are also going to lose all of the data/records associated with those calls.
Guest 11 months ago in RingCentral Admin Portal 1 Already exists

The capability to move a call queue member from Unavailable to Available.

Sometimes call queue members leave themselves unavailable. We would like the capability to make them available.
James Shaw 7 months ago in RingCentral Admin Portal 1 Already exists

Send a fax

I just want to send a fax.. why so complicated compared to before?
Guest about 1 year ago in RingCentral Admin Portal 1 Already exists

multiple users can receive fax and voicemail from the main line

set up on the Admin portal where multiple users can receive fax and voicemail from the main line
John Ramirez about 1 year ago in RingCentral Admin Portal 1 Already exists

Call queue forwarding

Forward call queue calls if not answered to another call queue.
Anthony Jabal 9 months ago in RingCentral Admin Portal 1 Already exists