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RingCentral Admin Portal

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Validate Rules for User accounts

I am not happy with the new UI and before the UI changed for Users for Call Handling and Custom Rules it looked the same as Call Queues and had the option for "Validate Rules" to make sure that no rules were conflicting. I did testing and found th...
Chris Call about 1 month ago in RingCentral Admin Portal 0 New

Call Que Manager permissions

we currently do only have 3 permissions which can be assigned for Call Que Manager. - Full Access- Member management- Messages someone who would need to have both Member management & Message permissions we have to assign that person Full Acces...
Steven Basmacioglu 19 days ago in RingCentral Admin Portal 0 New

Call Handling - put it back like it was!

Put Call Handling back like it was! I access it every day to make changes according to who is in the office and it was MUCH easier before!!
Katherine Harper about 1 month ago in RingCentral Admin Portal 2 New

Bulk updates and creation of limited extensions

Please allow for the bulk update and creation of limited extensions. The lack of this feature makes this product difficult to manage for larger organizations that have many spaces where a limited extension phone is more appropriate than a user phone.
Vincent Huynh about 1 month ago in RingCentral Admin Portal 0 New

Able to use substitute caller ID on a template

Need substitute caller ID to be able to put on the template so we can assign substitute caller ID to multiple users at once.
Frank Chuang 5 days ago in RingCentral Admin Portal 0 New

Ability to assign dedicated fax number to multiple users

It will be very beneficial to have an option to assign the company fax number to multiple user extensions instead to only one.
Ralph Reyes 3 months ago in RingCentral Admin Portal 0 New

automated SMS log report

We need the ability to create an automated SMS log report to be sent out every 30 days.
Harold Bilich 6 days ago in RingCentral Admin Portal 0 New

Creating Grouped Contact limited to 50 entries

Looking for option in creating grouped contacts more than 50 entries. We would like to have the option to select entries up to 100, 200 or 500 entries. As of the moment its limited to 50 entries only.
RC Tester Account 6 days ago in RingCentral Admin Portal 0 New

Caller ID and Call Queue name not showing when answering on MS teams

When answering calls using MS teams app, it should show the caller ID and call queue name
Jessa Remo 6 days ago in RingCentral Admin Portal 0 New

Sort Users by Last Name in Admin Portal

Finding users in the Admin Portal would be much easier if you could sort by Last Name. Currently you can only sort by First Name. With 1800 users, there are lot more duplicate first names than last names.
Tim Warren 21 days ago in RingCentral Admin Portal 0 New