RingCentral Admin Portal

I am not happy with the new UI and before the UI changed for Users for Call Handling and Custom Rules it looked the same as Call Queues and had the option for "Validate Rules" to make sure that no rules were conflicting. I did testing and found th...

we currently do only have 3 permissions which can be assigned for Call Que Manager. - Full Access- Member management- Messages someone who would need to have both Member management & Message permissions we have to assign that person Full Acces...

Put Call Handling back like it was! I access it every day to make changes according to who is in the office and it was MUCH easier before!!

Please allow for the bulk update and creation of limited extensions. The lack of this feature makes this product difficult to manage for larger organizations that have many spaces where a limited extension phone is more appropriate than a user phone.

Need substitute caller ID to be able to put on the template so we can assign substitute caller ID to multiple users at once.

It will be very beneficial to have an option to assign the company fax number to multiple user extensions instead to only one.

We need the ability to create an automated SMS log report to be sent out every 30 days.

Looking for option in creating grouped contacts more than 50 entries. We would like to have the option to select entries up to 100, 200 or 500 entries. As of the moment its limited to 50 entries only.

When answering calls using MS teams app, it should show the caller ID and call queue name

Finding users in the Admin Portal would be much easier if you could sort by Last Name. Currently you can only sort by First Name. With 1800 users, there are lot more duplicate first names than last names.