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RingCentral Admin Portal

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Automatically go to after hours for holidays

There should be a feature to just toggle holidays on or off. So when the next holiday comes up if it is on, calls automatically go to the after hours message. Currently I've been told you have to create a rule for each holiday with each date and t...
Charis Appointments 2 months ago in RingCentral Admin Portal 0 Under review

Organizing "Presence" on phones

Best used for a receptionist type phone, it would be great to be able to easily reorganize the names in the Presence. We keep them alphabetical for our receptionists to make it easy. With the current set up, you have to delete everyone further dow...
Kent Atzinger 8 days ago in RingCentral Admin Portal 0 New

Company Phonebook for all users from one single upload

It would be very helpful if there is an option to upload a company wide phonebook that will be used by all users. I just spoke to Ringcentral support and was advised that at the moment, the only option is to upload individually to each user which ...
Leading Edge 3 months ago in RingCentral Admin Portal 1 Under review

call recording

There should be an option to keep the recording for more than 90 days. Sometimes customers visit us back, and in case of some cases, we have to take out recording for last six months too. There must be an option either to transfer the call recordi...
Manas Bagra 5 days ago in RingCentral Admin Portal 0 New

Increase maximum wait time for Queues from 15 minutes

The reasoning behind this is that sometimes it's important to allow the customer to wait for more than 15 minutes to talk to someone. We work with banks and financial institutions where terminals and payment devices are unavailable in retail and o...
Stuart Mills 6 days ago in RingCentral Admin Portal 0 New

Centralised Contact List OR Telephone Directory that can be shared with all-users of the company

I understand that you can add or import contact to the "Personal" contact list, but these contacts are only available to 1x user. I want a Centralised contact-list or Telephone Directory that can be shared with all-users of my company. This is the...
Admin Basit Ghafoor 9 days ago in RingCentral Admin Portal 1 New

Caller ID

Allow ability to change the caller ID to one not listed under a site and on the fax cover page to any number. The fax lines and main lines are different, I should should be able to fill out the cover page with the correct information and not limit...
Joseph Williams 9 days ago in RingCentral Admin Portal 0 New

Ability to assign Custom Fax Cover Page to all Users with Extensions (Company )

Hello, we would like to use our Custom Fax Cover page for the entire company, (users with extensions) We must provide a disclaimer on our fax cover page as we send faxes with sensitive data. Currently our only option is to assist each of our end u...
Guest over 1 year ago in RingCentral Admin Portal 15 Planned

New account password

When creating a new account and setting a password I created a strong password and get Green Checkmarks that it fits requirements, but the account does not get created because of an illegal special character. PLEASE state what special characters C...
Ronald Marisie 6 days ago in RingCentral Admin Portal 0 Under review

Option to choose the file type when backing up call recordings externally

This is important when we want to connect with a speech analytics tool as the .wav file has the best audio quality.
Anim Rahman 13 days ago in RingCentral Admin Portal 0 New