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The RingCentral Ideas portal will be offline from February 25 until February 29 while we complete our transition. To learn more about this change, read our announcement in the RingCentral Community.

Coming March 1st: A new & improved Ideas Portal! The Ideas Portal will be under construction and offline February 25th - February 29th. Click here to learn more about this change.

RingCentral Admin Portal

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Add caller input option for robo calls to prevent desired calls from being blocked

I think it would be helpful to provide a feature that requires caller input for suspected robocalls. This way a live party on the line could press an option to be directed to the main menu. If no input is received, then filter as a robocall.
Marcus Webster almost 2 years ago in RingCentral Admin Portal 0 Under review

Add Page count on fax when generating a report from REPORT>CALL LOG

I need to know how to generate a report of all faxes our company has sent that included page counts. I have generated a report under Reports/Call Log/ and changing Type of Call to Fax but page counts are not included in this. Can we add this detai...
Mark Ramirez almost 2 years ago in RingCentral Admin Portal 0 Under review

Bulk user download with meeting provider included.

It would be beneficial to have a bulk user download feature that has all information downloaded like: Meeting Provider Information, and other information included in the User Details.
Paola Bianca Navarra about 2 years ago in RingCentral Admin Portal 0 Under review

The ability to re-order Custom IVR answering rules

You can edit call forwarding options at a user level, by dragging and dropping them around. However on the phone system itself you cannot re-order custom IVR answering rules. We are a new customer, and currently there are no bank holiday rules in ...
Jack Goodburn over 2 years ago in RingCentral Admin Portal 3 Under review

Reduce prompt played to 1 time in general IVR setting before its transferred to an extension

Reduce prompt played to 1 time in general IVR setting before its transferred to an extension. We work with older clients and for them to listen to prompt three times and wait to get to an extension is painful
Guest over 2 years ago in RingCentral Admin Portal 1 Under review

Admin access to Fax, Message, and call history for all employees using RC

I have been asked if there is a way to access past fax, message and call history for employees and ex-employees, several times. Looking through RC, I am finding that this option is not available. Adding this as a function in the admin console of R...
Edgar Jameson over 2 years ago in RingCentral Admin Portal 1 Under review

Click to dial via spreadsheet

Requesting to have feature to click to dial using spreadsheet
Guest over 2 years ago in RingCentral Admin Portal 0 Under review

Allow Performance created subscription to be accessed by all super admins

As of the moment only the user who created the report can view the performance. There should be an ability to share it.
Paul Garcia almost 3 years ago in RingCentral Admin Portal 2 Under review

Allow me to pull a list of devices with MAC/SN to corresponding extension

This would be great after ordering a few hundred phones, so I don't need to manually compile a list of devices for local IT support to install
Cory Barnes almost 3 years ago in RingCentral Admin Portal 2 Under review

Automated Daylight saving switch for Main IVR Custom Rules over multiple regions

Useful for Cloudflare inbound Sales call routing to auto adjust hours in the Main IVR Custom rules for each of our 3 world regions For PST -> PDT and PDT->PST changes we have to manually adjust the working hours for UK and Singapore (APAC an...
Guest almost 3 years ago in RingCentral Admin Portal 0 Under review