RingCentral Admin Portal

At present, vital information is being missed from the Audit log where there have been API calls that have made changes. It makes identifying issues on either the customer API or RC side much more difficult.

We would like the ability to customize the corporate directory. The default settings are not appropriate/correct for all our lines. For example: We have managers whose assistants screen their calls. They would like to not have their own extension ...

Please Add the option in number blocking option where i can uplaod number list in format of csv instead of one number at a time.

Requesting to have feature to click to dial using spreadsheet

Would like the ability to record a prompt for the Dial-by-Name directory. Use case is this: We are a non-profit who serves teachers. We have a fleet of field representatives assigned to field areas made up of school districts. If a teacher calls, ...

Currently for a holiday I have to create a custom answering rule for said holiday, but to use this custom rule I have to turn off the main handling rule and turn on the holiday rule. There should be a check box that allows the holiday rule to over...

We would like to have a company wide rule that we can set in the case of a company wide shutdown. This rule would allow all IVR and call queues to act like it's after normal business hours. Basically we would like a button that switches the system...

Many of RC's processes, including re-assigning existing users to new phones, re-assigning existing phones to new users, moving numbers to inventory, adding a secondary digital line to an existing user, etc. are not intuitive and require a deep und...

This would be helpful to see if the SMS has already been seen by another user.

Recently, while removing 37 DID phone lines from our premium web portal, there was 2 options, 1. Hold line and move to unassigned area. 2. Release and remove line. The 2nd option leads us to believe we are no longer liable. You should add language...