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RingCentral Admin Portal

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Allow Performance created subscription to be accessed by all super admins

As of the moment only the user who created the report can view the performance. There should be an ability to share it.
Paul Garcia almost 2 years ago in RingCentral Admin Portal 0 Under review

Export company contacts

Export company contacts for user view. It would be easier if we can also download company contacts even in user view.
Jessa Remo almost 2 years ago in RingCentral Admin Portal 1 Under review

Ability for a call queue manager to see all the recorded phone calls of the users they manage on all the call queue's they are set to manage

Currently call queue manager's have the option to toggle from one queue to another to access the call logs to listen to recorded calls but what the cust wants is for the call queue managers to see all the call logs of all the call queues they mana...
Guest almost 2 years ago in RingCentral Admin Portal 0 Under review

After adding manager's to queue, unable to send notifications to different emails. Please add back advanced settings under notifications

After adding managers to a queue it removes the ability to go to the advanced settings under notifications and change each notification's email. We use salesforce and create cases from email's, once I added managers to the queue it removed my exis...
Guest almost 2 years ago in RingCentral Admin Portal 0 Under review

Rotating Custom Audio for Hold and Connecting Calls

Would love to see a feature when you place someone on hold and the custom hold music will be random and not restart the same file from the begining. We've had previous systems where the hold music would rotate once placed on hold so itll never be ...
Erik De La Torre almost 2 years ago in RingCentral Admin Portal 1 Under review

Receiving a que call while on a regular call.

We have very expensive marketing calls coming in and our agents know they will not receive a marketing call if they are on the phone. Because ring central takes them out of the call que. So they do not use the ring central phone to make their call...
Guest almost 2 years ago in RingCentral Admin Portal 0 Under review

Customer is requesting that the Account Usage graphical view/download be available to them to get on their own.

Dir of Cloud Business Operations finds such data and knowing the trends will help with planning for growth in their org.
Rona Orenstein about 2 years ago in RingCentral Admin Portal 0 Under review

Allow forwarding of reserved non-emergency numbers (I.e. 311) to local authority

It would be useful if we were allowed to forward non-emergency informational numbers, like 211 and 311, to their respective 10 digit alternates for our area. Currently these are reserved extensions in the same way 911 is, we get the error as detai...
I Moylan about 2 years ago in RingCentral Admin Portal 2 Under review

Make a way to see what queues the agents are in from the service portal

Make a way to see what queues the agents are in from the service portal.
Mike Lowis about 2 years ago in RingCentral Admin Portal 1 Future consideration

Make un-assigning a number less cumbersome

I've had several scenarios where I needed to un-assign a particular number from a user and return it to our pool of available numbers. Currently, in order to complete that process, I have to: Create a temporary extension. > move the number to t...
Guest over 2 years ago in RingCentral Admin Portal 0 Already exists