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RingCentral Admin Portal

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Ability to revoke user sessions/force users to be signed out of apps

Ability to revoke user device session and force users to re-login to the RingCentral mobile/desktop apps and website.
Brian Niewohner over 2 years ago in RingCentral Admin Portal 6 Under review

Admin View to see Addons/Integrations

Currently there is no way to view any Integrations or addons in the Admin Panel. We'd love to be able to see if any folks have enabled anything on our account, this seems like a nice security feature.
Dominic Marsili over 2 years ago in RingCentral Admin Portal 1 Under review

Customizable Dial-by-Name prompt

Would like the ability to record a prompt for the Dial-by-Name directory. Use case is this: We are a non-profit who serves teachers. We have a fleet of field representatives assigned to field areas made up of school districts. If a teacher calls, ...
Guest over 2 years ago in RingCentral Admin Portal 0 Under review

Allow custom answering rules to override main call handling rule. Example: Holidays

Currently for a holiday I have to create a custom answering rule for said holiday, but to use this custom rule I have to turn off the main handling rule and turn on the holiday rule. There should be a check box that allows the holiday rule to over...
Lloyd Calhoun over 2 years ago in RingCentral Admin Portal 0 Under review

Stop accepting incoming faxes on the main line

I don't list a fax number and I get nothing but junk faxes sent to my main line. I have a dedicated fax number if I want to receive faxes. Please add a feature that allows me to stop receiving faxes on my PHONE number.
Guest over 2 years ago in RingCentral Admin Portal 5 Under review

Allow customer to filter out Missed Call in the Call Logs or Analytics

A customer of mine would like to get all missed call details so they can give the callers a call back, in a way that they do not need to download the logs, save into Excel file and do the filtering
Lutgardo Bayan over 2 years ago in RingCentral Admin Portal 0 Under review

Ability to change the number of prompts played in an IVR

We want to have an IVR play the pre-recorded prompt once, then connect it to the requested extension. Having to wait the extra two plays, especially for longer recordings is very cumbersome for customers.
Edward Roberts almost 3 years ago in RingCentral Admin Portal 0 Under review

Consolidated Dashboard for Multiple RC Accounts

I own four physical tutoring franchises that now have one combined virtual tutoring center where we service our students online. Since we receive calls and texts from all four numbers, our weekend manager needs three computers and a cell phone all...
Alex Guppy almost 3 years ago in RingCentral Admin Portal 3 Under review

Turn off monthly ACR notification and change its working

- cx ask if there is a way to turn off monthly ACR notification - cx also wants to change the text in that email to not make it seem like it was just turned on? the wording is very poor
Main main Jordan Bamba 5 months ago in RingCentral Admin Portal 0 Under review

Prebuilt Reports- Ability to copy prebuilt reports into a customizable template

Would love the ability to be able to copy pre built reports to be able to manipulate them as we find fit.
Goga Miric 7 months ago in RingCentral Admin Portal 0 Under review