Skip to Main Content

RingCentral Admin Portal

Showing 800

Reporting on Custom Answering Rules

We have over 430 Custom Answering Rules for our company. We have a custom answering rules for each client so that when they call it goes directly to their Client Service Leader rather than the main office line. We would like to be able to pull a r...
Kayla Urbanczyk 11 months ago in RingCentral Admin Portal 0 Under review

Changed Order of Desktop/Mobile App under Call Forwarding

I want to change the order for Mobile and Desktop instead of putting it in Order 1 in default, if we can put it in Order 2 or 3.
Guest almost 2 years ago in RingCentral Admin Portal 3 Under review

Requests for Report Subscription Features

I have a few requests related to getting information out of RingCentral to be able to use with our existing company metrics data. Add the User Email Address as a column in the Users tab of the performance report. Having the email address with the ...
Brian Henry 2 months ago in RingCentral Admin Portal 0 Under review

Review article with "White or Black" list terms

RingCentral needs to review articles with biased terms, such as blacklist/whitelist. I believe I don't need to refer: "‘Blacklist’ equates black with bad and 'Whitelist'white with good”
Flavio Castro 2 months ago in RingCentral Admin Portal 0 Under review

"Friendly Name" or "Alias" for User to avoid long names showing on Line Keys etc

We have a number of user accounts / phones where the name and surname combined are quite long. This results in the display on the phone to continuously scroll when either displaying the user's extension on the phone (in the top left hand corner of...
Huw David 5 months ago in RingCentral Admin Portal 0 Under review

Provide IP Address for Connected Phones in Admin Console

Having the IP available to admins, both for the customer and for RC staff would allow better Managment of these devices. As the customer, whether working with RC staff or not, we would be able to access the web interface of the phones to perform r...
Mike Saylor 2 months ago in RingCentral Admin Portal 0 Under review

Ability to Edit Case After Submission

It would be helpful to edit a case after submitting it. Sometimes the description needs be changed but it is really critical to be able to add in additional email addresses of people that need to be added in all communications moving forward which...
Elizabeth Witte 2 months ago in RingCentral Admin Portal 0 Under review

My Case Portal - Allow attachments at case opening and Add Functionality for Multiple Attachments - Maybe Add Drag & Drop Feature

1) Add Attachments when opening a case 2) Add functionality to add more than one attachment at a time - would love to see a drag and drop 3) Look into the defect errors where trying to open a case or attach large files gives us an error. If we are...
Elizabeth Witte 2 months ago in RingCentral Admin Portal 0 Under review

Wanted to receive FAX email notifications for faxes sent to an ATA device (in addition to printing)

Currently functionality is limited to either receiving faxes via email notification attachment OR have them print physically by using a custom rule workaround to apply unconditional forwarding. We would like to have our business critical faxes in ...
Guest over 1 year ago in RingCentral Admin Portal 0 Under review

Admin access to Fax, Message, and call history for all employees using RC

I have been asked if there is a way to access past fax, message and call history for employees and ex-employees, several times. Looking through RC, I am finding that this option is not available. Adding this as a function in the admin console of R...
Edgar Jameson over 1 year ago in RingCentral Admin Portal 1 Under review