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RingCentral Admin Portal

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Export Mac address list

We are adding a NAC or AAA, that requires all the MAC addresses of all devices that will be allowed to connect to the network to be registered. It would be helpful to have a feature in RingCentral Admin that would allow me to export all the MAC ad...
Shannon Gray 2 months ago in RingCentral Admin Portal 0 New

Notification for threshold on data retention.

We'd like to receive a notification once you are nearing/reached your limit for data retention for better management of data. Possible scenarios: Keeping track of auto recorded calls that are about to be deleted. Managing cloud/computer storage.
Jairus Candelaria about 1 year ago in RingCentral Admin Portal 0 Under review

Interrupt Audio when call is on hold

Customer would like a feature where when a call is on hold, an interrupt audio will play
Maribel Lopez 4 months ago in RingCentral Admin Portal 0 Under review

Fix caller ID for 800 numbers

Ringcentral can not display proper caller ID for 800 numbers. Even thier tech support 888-898-4591 comes out as HoneycombBotanicals. Not professional
Cody Sorenson about 1 month ago in RingCentral Admin Portal 0 New

Delete Message After Notification Trigger

If we setup message notifications to be emailed would like to have the option to delete the message after the trigger completes or after x period of time. Our last system sent VMs to email and then deleted from the system as its easier to transfer...
Nathaniel Aylard about 1 month ago in RingCentral Admin Portal 0 New

Remove Toggle off "Allow Incoming calls while in a meeting" for all the users in the admin portal.

Please add a feature on the service web where the customer can remove the " Ability to toggle off "Allow Incoming calls while in a meeting" for all the users in the admin portal.
John Paul Ramirez 4 months ago in RingCentral Admin Portal 0 Under review

We need a way to assign permissions to call recordings done by the ACR. Currently the permissions are all or nothing. We need to at least have it set to assign access to recordings by site. Might also be beneficial to be able to assign by user group. I would also like to see an audit trail in the call logs of who is accessing someone's recording as well as who downloaded it.

I think this would be beneficial for companies that have to deal with confidential information like health and financial organizations in order to stay within the laws and guidelines surrounding this information (HIPAA, etc).
Paul Carmichael over 1 year ago in RingCentral Admin Portal 1 Under review

Should have the option to choose the play speed of the prompts

Was uploading the prompts should have the option to slow or to speedup the play or bitrate of the uploaded prompts
James Paul Bermoy about 1 month ago in RingCentral Admin Portal 0 New

Include the voicemail greeting to automatic call recording or the voicemail left

. We want a feature wherein the voicemail greeting that the caller heard on the call or before they left a voicemail should be included on the actual voicemail left. If the automatic call recording is turned on, we need the actual voicemail greeti...
Maribel Lopez 4 months ago in RingCentral Admin Portal 1 Under review

Enable CNAM for Australia

He all, We would like to use the CNAM feature for Austrlian outbound calls. Currently this is not an option
Timothy Lewis 9 months ago in RingCentral Admin Portal 1 Under review