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RingCentral Admin Portal

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Two-Factor Authentication (2FA)

It would be nice to be able to remove 2FA from some user accounts but keep 2FA on others. Right now it all or nothing for 2FA.
Nick Leiby over 1 year ago in RingCentral Admin Portal 1 Under review

RingCentral Call Queue Should Receive All Text Messages, Calls, Faxes, Emails, Etc.

This is to better the customer experience. If you are assigned to the call queue, there shoul be 1 communication channel for all customers helped in that call queue so nothing is dropped during the customer experience.
SPPI Main General Mailbox 12 months ago in RingCentral Admin Portal 1 Under review

Add Admin option to change Availability Status for Users

I discovered that there isn't a way currently to adjust our employee availability in the Admin Portal. This would be nice in cases where employees call out sick and we can move their availability as Admins to "Invisible". It helps us see who is ac...
Carolyn Steffek 9 months ago in RingCentral Admin Portal 0 Under review

Move Company Directory from General Settings to into IVR

When configuring Company Directory, many clients prefer to have multiple options to dial a user within their system. Moving Company Directory from Auto-Reception General settings per site into IVR settings by key press would permit the client to c...
Brett Spring about 1 year ago in RingCentral Admin Portal 0 Under review

Press a key/button and call routes directly to that call queue's specified voicemail

Option to press a key and call routes directly to that call queue's specified voicemail before the call connects to the call queue members.
Ian Christopher Santos over 1 year ago in RingCentral Admin Portal 2 Under review

Add an interrupt message when a call is placed on hold

It would be beneficial for us to be able to play a marketing message to our customers that would interrupt the hold music in a similar way that a message can interrupt the music while a person is waiting in a call queue
Jay Lane almost 2 years ago in RingCentral Admin Portal 2 Under review

Indicator in Admin portal to see if number is SMS enabled

Please add a way in the Admin portal to see if a number is SMS enabled or not.
Ryan Buffa 12 months ago in RingCentral Admin Portal 0 Under review

Dial-By-Extension

Hi, There is a Dial-By-Name feature already in the RC platform, just not a Dial-By-Extension, an extra selectable option in the IVR settings would be ideal rather than just 'First Name' & 'Surname' as I struggle to demonstrate the use case in ...
Richard Scott over 2 years ago in RingCentral Admin Portal 0 Under review

I would like to extend the record of fax that has been sent for more than 30 days for Standard and Fax only plan.

I am looking for an Driver/vehicle examination report from Ohio state highway patrol motor carrier enforcement. Fax should be sent out on 02/08/2023 or few days later. I am trying to get the copy of this document as a proof that is signed by mysel...
Miodrag Jovanovic 9 months ago in RingCentral Admin Portal 2 Under review

On-hold Indicator to Remind User a Caller is on Hold in Softphone App

We would like to have an on-hold indicator for our customer facing users, that use the softphone app. This would give them an alert at a certain interval reminding them they have a caller on-hold, if the caller has been on hold past a certain amou...
Denise Castor 9 months ago in RingCentral Admin Portal 0 Under review