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Coming March 1, 2024: A new and improved ideas portal!

The RingCentral Ideas portal will be offline from February 25 until February 29 while we complete our transition. To learn more about this change, read our announcement in the RingCentral Community.

Coming March 1st: A new & improved Ideas Portal! The Ideas Portal will be under construction and offline February 25th - February 29th. Click here to learn more about this change.

RingCentral Admin Portal

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Allow Admin to Disable the Immediate Connection That Occurs Anytime Ringcentral Receives an Inbound Call

When ringcentral receives an inbound call, the call is automatically considered "connected". When my ringcentral line receives an automated call that has important information, I miss half of the information that is being provided because ringcent...
Guest almost 3 years ago in RingCentral Admin Portal 0 Under review

Customize Voicemail Notifications

For RingCentral Office accounts with HIPAA enabled, the voicemail notifications that come through email contain caller ID name and the phone number. For additional security and privacy, there should be an option to strip the caller ID information ...
Guest almost 3 years ago in RingCentral Admin Portal 1 Under review

Add an option to block one specific number for the entire company.

right now, you can only block a number to a specific employee extension/number. I would like a feature to do a company wide block of a specific incoming number. Going employee by employee takes too much time. Also, there is no way to block a calle...
Guest about 3 years ago in RingCentral Admin Portal 1 Under review

More 3rd party storage sites on Archiver beta

I strongly suggest adding other 3rd party storage applications such as Sharepoint and Amazon S3 to Archiver Beta. This is beneficial because people need more options to store their backups, not everybody uses dropbox or google drive, or box.
Guest about 3 years ago in RingCentral Admin Portal 2 Under review

Cisco 8861 should appear 2 lines under the name of the user instead of repeatedly.

Cisco 8861 shows the name of the user repeatedly same goes with the other phones, even if they already factory reset the device, this seems to be a normal behavior and might be caused by the current firmware version. The workaround right now is we...
Joms Knight 28 days ago in RingCentral Admin Portal 0 New

Pre-assign a number to be ported in without mapping.

It would be nice to pre-assign a number (user, call queue, etc.) that is about to be ported into the account without having to map or replace an existing number. So that once it is ported in successfully, the number will be working as soon as poss...
Aya Vince Cruz 4 months ago in RingCentral Admin Portal 1 New

Retrieve deleted conversations

Hope there's a way to retrieve deleted conversations.
Jessa Remo 6 months ago in RingCentral Admin Portal 0 New

Admins needs the ability to disable MVP features

A company may use other services for video meetings, chat, etc. Please allow admins to disable certain MVP features for all users
Ryan Buffa about 1 year ago in RingCentral Admin Portal 0 Under review

call recording greeting message using text-to-speech

Currently users will have to upload the mp3 file for the greeting message. The other greeting messages for the company have been created using text-to-speech already. However, there's no text-to-speech option or feature for the call recording gree...
Allentown Office over 1 year ago in RingCentral Admin Portal 0 Under review

Send to Voicemail option for incoming calls from queue

We'd like to provide an option for users to send an incoming call to voicemail when the call is originating from a call queue. Currently, there is an option to Answer, Reject or Ignore. But, if there is not another agent working, the caller has to...
Mark Huber almost 2 years ago in RingCentral Admin Portal 1 Under review