Skip to Main Content

RingCentral Admin Portal

Showing 1139 of 5858

Rotating Custom Audio for Hold and Connecting Calls

Would love to see a feature when you place someone on hold and the custom hold music will be random and not restart the same file from the begining. We've had previous systems where the hold music would rotate once placed on hold so itll never be ...
Erik De La Torre over 2 years ago in RingCentral Admin Portal 1 Under review

Consolidated Dashboard for Multiple RC Accounts

I own four physical tutoring franchises that now have one combined virtual tutoring center where we service our students online. Since we receive calls and texts from all four numbers, our weekend manager needs three computers and a cell phone all...
Alex Guppy over 2 years ago in RingCentral Admin Portal 2 Under review

Block Outbound calls for specific departments/site

Be able to block certain users in different departments to have calls with specific phone numbers. Example, when you have two tier of sales. Make sure people that attract users to your platform are not calling our premium users.
Francisco Madeira 22 days ago in RingCentral Admin Portal 0 New

Notes section for general settings, IVRs, call queues, individual extensions

My company has many locations that serve various purposes. Each with their own hours, IVRs, preferences, call queues depending on what that location does. The settings on the IVRs and call queues can change depending on the time of year and as the...
Leah Oliver 29 days ago in RingCentral Admin Portal 0 New

Allow to still receive fax to user extension even if missed call settings is set to forward to an extension.

It would be convenient to still be able to receive incoming fax to a user extension even if the missed call setting is set to forward to another extension.
RingCentral Tester about 2 months ago in RingCentral Admin Portal 0 New

Visual Call Editor in Call Queue Menu

Similar to IVR Visual Editor, provide a option to visually see the current configuration and allow adjustments.
Brett Spring 3 months ago in RingCentral Admin Portal 0 Under review

Fax Icon pointed to the fax extension

Please have an option to switch from one extension to another. Add an an option to send a Fax using the Fax Extension. Clicking on the Fax Icon while logged into extension 101 should switch or point to extension 1006 in our configuration.
Carl Villella 5 months ago in RingCentral Admin Portal 0 Under review

Remove access to turn off Queue calls

The agents can tur off queue calls and then they are out of the queue line. This access should be given to them. I know the queue manager can check who is turning off and on but still this access right can be created in settings and permissions.
Sofia Waleed 5 months ago in RingCentral Admin Portal 0 Under review

Saving contact calls in one master account

When a call comes into a team member from ring central, there should be a way to save that call under a master account so that all team members have it saved going further and the next time that call comes in, the team members will know who its fo...
William Mervin 5 months ago in RingCentral Admin Portal 0 Under review

Move Company Directory from General Settings to into IVR

When configuring Company Directory, many clients prefer to have multiple options to dial a user within their system. Moving Company Directory from Auto-Reception General settings per site into IVR settings by key press would permit the client to c...
Brett Spring 6 months ago in RingCentral Admin Portal 0 Under review