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RingCentral Admin Portal

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Add condition to custom call handling: internal vs. external calls

Users may like the ability to have internal calls routed differently from external calls. For instance, having the ability to use this condition would allow a user to have all linked phones ring for a colleague, but only have the desk phone ring f...
Jacob Reeder over 1 year ago in RingCentral Admin Portal 0 Under review

Have the IVR Visual Editor work with any role domain selected

When customer have a custom role and in that custom role, if they chose a domain role other than ''Company'' They will not have be able to modify or make changes in the IVR Visual Editor Why is it useful: -It will help customer that have a custom ...
Raymond Entringer over 1 year ago in RingCentral Admin Portal 1 Under review

Add more than 15 mins wait time in call queue

Add more than 15 mins wait time in call queue. This will allow the callers to stay on queue instead of calling back again.
Guest over 2 years ago in RingCentral Admin Portal 6 Will not implement

much larger video file limit in SMS

We are sending texts to our clients all the time. To personalize this, we sometimes like to instead send them a little video in which we thank them in person, introduce the company, etc etc, different themes in different videos. With just 1.5 MB l...
Thank you for Calling 3 months ago in RingCentral Admin Portal 0 Under review

Custom Answering Rule: Add Recurring Events for Holidays

Instead of having to remember how to set a voicemail for every holiday each year, it would be nice to create a rule and have it repeat yearly for Holidays you know your company will be off... Like Christmas Eve and New Years. Currently, you must p...
Guest about 2 years ago in RingCentral Admin Portal 3 Under review

Bulk user download with meeting provider included.

It would be beneficial to have a bulk user download feature that has all information downloaded like: Meeting Provider Information, and other information included in the User Details.
Paola Bianca Navarra about 1 year ago in RingCentral Admin Portal 0 Under review

Simplify your phone support - IVR doesn't work well

I'm trying to reach a sales person to buy new services. Your phone support security makes it difficult to reach anyone
Main Number about 2 months ago in RingCentral Admin Portal 0 New

change dial by directory default audio

customer want to change dial by directory default prompt audio . the audio indicating how to select letters in the phone keypad
Drich Hillman Sendje about 2 months ago in RingCentral Admin Portal 0 New

IVRU - Prompt -Text

When typing the text for the system, the box is to small to see the entire message at one time. Could it be a pop out or larger box?
Pat Powell 5 months ago in RingCentral Admin Portal 0 Under review

Caller ID for Multi-Site

We have the same staff calling from multi-sites and need to be able to allow toggle between both sites caller-id's as the main numbers.
Existing Patients about 2 months ago in RingCentral Admin Portal 0 New