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Coming March 1, 2024: A new and improved ideas portal!

The RingCentral Ideas portal will be offline from February 25 until February 29 while we complete our transition. To learn more about this change, read our announcement in the RingCentral Community.

Coming March 1st: A new & improved Ideas Portal! The Ideas Portal will be under construction and offline February 25th - February 29th. Click here to learn more about this change.

RingCentral Admin Portal

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Call Queue: Simultaneous | Add more than 50 members

Currently, the supported maximum number of members for simultaneous ringing for call queue members is 50. Please consider increasing it to more than that.
Jorge Mico 3 months ago in RingCentral Admin Portal 1 New

see all direct call forwardings in (downloaded) user list

it would be nice to see all direct call forwardings in user list (and/or exported user list) and also to see if an custom forward rule is active and to override quickly the direct forwardings in bulk.
Holger Haase about 1 year ago in RingCentral Admin Portal 1 Under review

Suppress notifications to users when template changes are made or pushed

We will on occasions change a template setting or apply template setting to a user who missed having a template setting assigned. the user gets an email and also a voicemail informing them of a security change which leads to concern and confusion....
Carlos Couto about 2 years ago in RingCentral Admin Portal 0 Under review

Customize data retention

Ability to change the data retention time frame for messages or other services (Fax, VM or SMS).
MT D 4 months ago in RingCentral Admin Portal 0 New

The Ability to Forward Limited Extensions

We have limited extensions for faxes and such. Sometimes during a port you can't get all the numbers ported at the same time it would be nice to be able to temporarily forward a limited extension to another number until you can permanently route i...
Sherri Powers 4 months ago in RingCentral Admin Portal 1 Under review

SMS notification with call details

Customer would like to have a feature on the account where in if they receive SMS notification it includes call details example: Caller ID, phone number and time and date
Ranier Gallego about 1 month ago in RingCentral Admin Portal 0 New

Gain admin visibility of user created speed dials on hardphones

It would be very nice if admins could see users created speed dials on their hardphones. Currently, only admin created speed dials are visible in the admin portal. As such, if a user has a custom speed dial they made, and an admin is not aware of ...
Connor Williams over 1 year ago in RingCentral Admin Portal 1 Under review

Sort Users by Last Name in Admin Portal

Finding users in the Admin Portal would be much easier if you could sort by Last Name. Currently you can only sort by First Name. With 1800 users, there are lot more duplicate first names than last names.
Tim Warren 6 months ago in RingCentral Admin Portal 0 New

Add Billing Alert/Notification Management to Indicate when a New Charge is Imminent 

There already exists a notification for SMS usage which warns the customer that they have reached 90% of the monthly SMS allocation. The concern is that most products/services offered don't alert admins that they are trending toward overages, and ...
Jeremy Tyler 5 months ago in RingCentral Admin Portal 0 New

Enhanced Team Messaging Group Visibility and Role

I am writing on behalf of our customer who has expressed a need for an enhanced feature in the RingCentral application. Feature Request: Enhanced Team Messaging Group Visibility and Role Description: Our customer is seeking an option within the Ri...
Hiromithu Ishigaki about 1 month ago in RingCentral Admin Portal 0 New