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RingCentral Admin Portal

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Fax Icon pointed to the fax extension

Please have an option to switch from one extension to another. Add an an option to send a Fax using the Fax Extension. Clicking on the Fax Icon while logged into extension 101 should switch or point to extension 1006 in our configuration.
Carl Villella about 1 year ago in RingCentral Admin Portal 0 Under review

Call Queue Direct Number for Users in Queue

There should be a template created for call queues where members added to a call queue automatically get the Outbound Caller ID on their profile to be the number for the call queue. This would be useful for bigger institutions that utilize many ca...
Ashley Rivera over 1 year ago in RingCentral Admin Portal 1 Under review

Restrict users from changing the profile picture

As a business we need to have a common profile picture for all users, but currently as an admin we don't have the access to restrict the users from changing their profile picture. We could see a lot of users using personal pictures and other in-ap...
ROHIT PHADNIS over 1 year ago in RingCentral Admin Portal 0 Under review

primary number as default callerID

option to make a default, that newly added extensions have its own primary number as callerID, instead of a main account number as callerID
Petr Stourac over 1 year ago in RingCentral Admin Portal 1 Under review

Update your cell phone carrier companies for sms notifications

Please update your cell phone carriers in the drop down list for sms notifcations. Nextel has been gone for 17 years and Sprint is no longer with us either. I am a T-Mobile user and I cannot add my cell number. I can add it as an email, but then I...
John Besedic over 1 year ago in RingCentral Admin Portal 0 Under review

Centralized Greeting Prompts & Hold Messages

I would like to propose a way to make uploaded greeting prompts and messages availble to admins. While we can push out hold music and greeting settings to users via templates, I would like to see admins have the ability to make custom greetings, a...
Brian Davidson over 1 year ago in RingCentral Admin Portal 1 Under review

Add Contact Groups that can be applied to different sites

We work with multiple clients that have different sites, and I am sure many other RingCentral customers do as well. The global directory adds all phone numbers in the company to the directory, however our sites would benefit greatly from having Co...
David Nosack almost 2 years ago in RingCentral Admin Portal 2 Under review

Allow download of all extensions

Allow a download of all extensions on an account (users, limited extensions, call queues, etc) and associated hardware serial numbers. Its annoying that in order to gather a list of all of the extensions on an account and the assigned hardware to ...
Cory Barnes almost 2 years ago in RingCentral Admin Portal 0 Under review

Add IVR Editing Permissions for non-admin Users

I would like the ability to give users access to specific IVRs that they can manage on their own (update button presses and recordings), but I don't necessarily want to give them access to all IVRs in the system, so the ability to set this on a pe...
Daniel Raiche almost 2 years ago in RingCentral Admin Portal 1 Under review

Call Queue & Ring Group ring order

It would be beneficial to expand on options for incoming calls to Call Queues and Ring Groups. Having the ability to choose between simultaneous and fixed orders are good. But could we get options for circular? This would be where if Person 1 and ...
Chris Redmond Ext 1147 almost 2 years ago in RingCentral Admin Portal 1 Under review