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RingCentral Admin Portal

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Caller ID

Allow ability to change the caller ID to one not listed under a site and on the fax cover page to any number. The fax lines and main lines are different, I should should be able to fill out the cover page with the correct information and not limit...
Joseph Williams 8 months ago in RingCentral Admin Portal 0 Under review

Can monthly report include name of file faxed?

In the Messages area, I can get a report that includes the name of the file that was sent by fax to a party. But it doesn't appear to be an option to add that data to the monthly report. It would add tremendous value to be able to get the name of ...
Peter Mead about 2 months ago in RingCentral Admin Portal 0 New

Add Monitoring Group Changes to Audit Trail

Any changes to a monitoring group need to be captured and reported in the Audit Trail. The Audit Trail should capture if user is being added or removed from Users that can monitor/to be monitored. The identity of the person making the change to th...
Tom Lampert about 2 months ago in RingCentral Admin Portal 0 New

Configure phone buttons for items other than Presence

For supported phones like the Polycom VVX 450, we should be able to control all the buttons for all types of uses, not just Presence and park locations. We should be able to add extensions and speed dials, paging groups, etc. to keys on the phone ...
Guest over 1 year ago in Hardware / RingCentral Admin Portal 7 Under review

Automatic text forwarding

We can make easier to get same text to several numbers
Guest about 2 years ago in RingCentral Admin Portal 2 Under review

Change Schedule for entire user call queue, user extension and company schedule

Hi Please include a feature were end user can change the schedule for the entire account all at once, call queue user extension and company settings
company . about 2 months ago in RingCentral Admin Portal 0 New

Avaya J139 Management

I need a way from the ringcentral admin portal to set phone settings. I want to be able to set a default ringer volume and call volume. The other option to to set screen time. I have 56 phones in a school and after a period of time they go black a...
Matthew Champagne 3 months ago in RingCentral Admin Portal 0 Under review

Shared Logs

Shared logs: calls, voice mails, SMS (texts or messaging) and faxes for all extentions.
Susse x press 5 months ago in RingCentral Admin Portal 0 Under review

Allow a particular user to receive more calls than others in a rotational call handling queue

in a sales environment, we want to execute a rotational call handling. However, we may want a particular high performing user to recieve more calls than others. The ability to set a limit of calls for lower performing users or bump the priority of...
Arman Ghamami 7 months ago in RingCentral Admin Portal 1 Under review

Separate the Call Forwarding & Voicemail

Could you please separate these features, as they were previously separate and named as "Call Handling & Forwarding" and "Messages". In the Roles section, the new combined feature is not even listed. In the Roles section under "User Settings" ...
Nestor Salcido about 1 year ago in RingCentral Admin Portal 2 Under review