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RingCentral Admin Portal

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Give Super Admins the ability to Emulate Basic users to resolve issues they are experiencing.

Was talking with a RingCentral tech and we were troubleshooting a user who was not seeing all the user for a certain site. Had the manager access for the site but in analytics they did not see all the team members. RingCentral Tech was able to emu...
David Peterson about 1 month ago in RingCentral Admin Portal 0 New

RingCentral app logins on audit trail

It'd be nice to see/have visual of all extensions logging into the RC app on Audit Trail
Bianca Serrano about 1 month ago in RingCentral Admin Portal 0 New

Template to Change Emergency Response Location for User's Phone

It would be better if we can have a template to add/change emergency response location per user in bulk using a template in the admin portal especially if they are all working in the same location and has the same emergency response location address.
James Peterson 5 months ago in RingCentral Admin Portal 0 Under review

Create a SPAM WARNING when spoofed PSTN inbound calls match a number within the RC Tenant

We have had instances where inbound PSTN spam caller ids have matched numbers within our RC tenant. This has resulted in instances where individuals believed their supervisor has called them when they did not. A call within a RC Tenant to another ...
Dean Eckstrom almost 2 years ago in RingCentral Admin Portal 2 Under review

Ability to change Company Main number type to Voice only

The option to change the Company Main number type to be voice only would be beneficial. The ability to make these changes for all other numbers are available BUT NOT for the Company Main number for some reason.
Ngoc N 251 8 months ago in RingCentral Admin Portal 0 Under review

Increase Call Queue Shared Voicemail Co-recipients

Shared voicemail co-recipients are currently limited to 15 users. In the case of larger teams, or larger on-call rotations, all users of that area can't have the shared voicemail appear within their RingCentral client, unless micromanaging the co-...
Justin Herner about 1 month ago in RingCentral Admin Portal 0 New

2FA via Authenticator app (Google or 1Password etc)

Since email and sms are insucure methods of authenticating, it would be great to allow the use of authenticator apps such as Google Authenticator or 1Password to create the one time codes. [https://www.techtarget.com/searchsecurity/definition/time...
Tech Support about 1 month ago in RingCentral Admin Portal 0 New

Display call queue name for call being forwarded personal mobile number

The way that the system is set for call queue name display is it would only show if the call is going into the RC app but if the call is being forwarded to an external or personal mobile number, it does not show the call queue name which is helpfu...
James Peterson 3 months ago in RingCentral Admin Portal 3 New

Exclude an extension number from being dialed from within the name directory

In our scenario, message-only extensions are only used to receive faxes. Patients have been able to dial random numbers while in the phone tree and leave voicemails on a specific message-only extension. These voicemails will go unanswered, as they...
Sal Hernandez about 1 year ago in RingCentral Admin Portal 0 Under review

Use Company Fax as Caller ID even assigned to user extension directly

Use Company Fax as Caller ID even assigned to user extension directly We do not want our operator extension to receive the faxes. We want to use our company fax number as caller id even it is assigned to a user extension.
Mark Simons 6 months ago in RingCentral Admin Portal 0 Under review