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RingCentral Admin Portal

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Capability to include IVR menus on ACR

RingCentral customers are now looking to include calls going to IVR menus included in ACR This will help them manage all calls when doing employee audit.
Vince Vales Jr 4 days ago in RingCentral Admin Portal 0 New

Schedule changes to Call Queue membership

When a member of a call queue is scheduled to be unavailable to answer calls within the queue, I would like to schedule the changes ahead of time to remove that person and add other members to fill in for that queue (to cover for the unavailable p...
Glenn Rhodes 9 days ago in RingCentral Admin Portal 0 New

Ability to Hide or Filter User Roles

I would like to have the ability to hide certain user roles that are not in use. For instance, if I don't have any users assigned to the Standard role, I want to be able to hide it so the role selection looks cleaner. Maybe having a show/hide opti...
Nick Rowland 16 days ago in RingCentral Admin Portal 0 New

Video Recordings and Text Transcripts to Archiver

I would like to suggest that the video recording and text transcripts be backed up in the Archiver feature as well
Maribel Lopez 19 days ago in RingCentral Admin Portal 0 New

Addding Template option for Custom Rules on Call Queues

Hi ! It would amazing to have an option "Apply Template" for customer rules on Call Queues. (I have like 20 locations and I have to set a custom rule in every location one by one). You can find this option on Users with extensions custom rules, bu...
Karu Wasylkowski about 1 month ago in RingCentral Admin Portal 1 New

Option where to see if users are toggling In or Out in their status

I wan to get a feature wherein I can see my users status showing up. To see if anyone of them is intentionally toggling in or out
Ralph Reyes about 1 month ago in RingCentral Admin Portal 0 New

looking for a change log in RingCentral admin portal or app

We are looking for a change log in RC. We are needing to see what was deleted or changed, etc. We are aware of the audit trail but we need a change log of any changes made on the account, for example, changes on extensions information or roles, al...
Jake Fletcher IT about 1 month ago in RingCentral Admin Portal 0 New

IVR for order status, sending texts and more interactive experiences.

I just called Ring Central today and the IVR was completely different than what it use to be. It now has more features for announcements while on hold. It gives the caller an estimated hold time. It also sends text messages to the caller's phone n...
Starkey Roberson about 2 months ago in RingCentral Admin Portal 0 Under review

Remove access to turn off Queue calls

The agents can tur off queue calls and then they are out of the queue line. This access should be given to them. I know the queue manager can check who is turning off and on but still this access right can be created in settings and permissions.
Sofia Waleed 3 months ago in RingCentral Admin Portal 0 Under review

Saving contact calls in one master account

When a call comes into a team member from ring central, there should be a way to save that call under a master account so that all team members have it saved going further and the next time that call comes in, the team members will know who its fo...
William Mervin 3 months ago in RingCentral Admin Portal 0 Under review