RingCentral Admin Portal

RingCentral customers are now looking to include calls going to IVR menus included in ACR This will help them manage all calls when doing employee audit.

When a member of a call queue is scheduled to be unavailable to answer calls within the queue, I would like to schedule the changes ahead of time to remove that person and add other members to fill in for that queue (to cover for the unavailable p...

I would like to have the ability to hide certain user roles that are not in use. For instance, if I don't have any users assigned to the Standard role, I want to be able to hide it so the role selection looks cleaner. Maybe having a show/hide opti...

I would like to suggest that the video recording and text transcripts be backed up in the Archiver feature as well

Hi ! It would amazing to have an option "Apply Template" for customer rules on Call Queues. (I have like 20 locations and I have to set a custom rule in every location one by one). You can find this option on Users with extensions custom rules, bu...

I wan to get a feature wherein I can see my users status showing up. To see if anyone of them is intentionally toggling in or out

We are looking for a change log in RC. We are needing to see what was deleted or changed, etc. We are aware of the audit trail but we need a change log of any changes made on the account, for example, changes on extensions information or roles, al...

I just called Ring Central today and the IVR was completely different than what it use to be. It now has more features for announcements while on hold. It gives the caller an estimated hold time. It also sends text messages to the caller's phone n...

The agents can tur off queue calls and then they are out of the queue line. This access should be given to them. I know the queue manager can check who is turning off and on but still this access right can be created in settings and permissions.

When a call comes into a team member from ring central, there should be a way to save that call under a master account so that all team members have it saved going further and the next time that call comes in, the team members will know who its fo...