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RingCentral Admin Portal

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Ability to retrieve call recording even if the call was transferred to an external number

Ability to retrieve call recording even if the call was transferred to an external number
Rinny Dela Cruz 7 months ago in RingCentral Admin Portal 0 New

Make the IVR prompt text-to-speech text box resizable.

Please allow users to resize the IVR prompt text-to-speech text box resizeable. The current text field size is nearly unusable for more than a sentence or two. Matter of fact, can you make all the text boxes resizeable?
Travis Knight 5 months ago in RingCentral Admin Portal 0 New

Ability to select phone numbers assign to an IVR as a called number for custom rules

The customer wants to create custom rules but is unable to see/select the number that is currently assigned to an IVR Menu on the called number list
Eva Tagle about 2 months ago in RingCentral Admin Portal 0 New

Multiple Users on one license

Customer wants to have a feature where multiple users can access 1 extension
Rammy Amante about 2 months ago in RingCentral Admin Portal 0 New

Allow overlap custom rule from main number and user extension

Right now, main number is assign to a user extension then from user extension, we've created custom rule to ring all devices. I don't want to assign main number to a call queue since it will not allow the user to answer multiple calls at the same ...
Tester Account about 2 months ago in RingCentral Admin Portal 0 New

Forward calls to next group if no members of group available

We have an office administrator who takes a break at various times of the day and needs the phone routed to our customer service group when she is. We have a group called Main Number that customers are routed to when calling our main company numbe...
Chris Anton 5 months ago in RingCentral Admin Portal 1 New

Anonymous inbound caller ID

Do not pass inbound caller ID by name or number to allow for anonymous hotline calls on call queues , voicemail only extensions or users. Do not allow in reports & call details or on attached mp3 file notifications.
Jamie Vaughn about 2 months ago in RingCentral Admin Portal 0 New

Add a textbox to User Phone Details for Custom Configuration Script

Phones configure themselves by accessing plain text configuration files hosted at a certain, RingCentral-provided URL. For instance, Yealink phones download their configuration from yp.ringcentral.com/provisioning/yealink/$PN . It would be great i...
Phillip Stromberg 4 months ago in RingCentral Admin Portal 0 New

Disconnection

Would be great if a tool for us to know which party disconnected the call to the admin portal could be added.
Monserrat Moreno 6 months ago in RingCentral Admin Portal 0 New

Ability to Archive other data for all users not just call recordings

Right now admins can only archive data for call recording for all users but not other data like faxes. It would be great to have the ability to archive data for all users as admin.
James Peterson 7 months ago in RingCentral Admin Portal 1 New