RingCentral Admin Portal

Allow a download of all extensions on an account (users, limited extensions, call queues, etc) and associated hardware serial numbers. Its annoying that in order to gather a list of all of the extensions on an account and the assigned hardware to ...

When working with the data that can be exported from the system's Call Log Report that is in Detailed view and with All Expanded, there is no way to currently group the lines together. Please include for each call the Session ID that shows up when...

After the maximum wait time is reached, I would like to be able to send a call in the call queue to an IVR rather than the voicemail of that queue. Right now, the only option that I have is to send the call to voicemail.

Our Company consists of over 1500 phones. I don't want to intercom 1500 plus phones. I want to be able to create a group of which Intercom would only work within each group. For example, If I create a group that consists of users 2100 to 2105, if ...

we need to get email notification for all the calls that we received & all the calls taking out & miss calls as well

We would like to be able to have the option to bypass the announcement for the rollover queue extension. The queue that is being used as the rollover, is a regular queue, and it should have the announcement, however, when the roll over is activate...

We would love to be able to send automated appointment reminders to our patients via text. Perhaps we could upload our appointment lists daily, and RingCentral could send the reminder texts on our behalf?

At present, vital information is being missed from the Audit log where there have been API calls that have made changes. It makes identifying issues on either the customer API or RC side much more difficult.

We would like the ability to customize the corporate directory. The default settings are not appropriate/correct for all our lines. For example: We have managers whose assistants screen their calls. They would like to not have their own extension ...

Ability to revoke user device session and force users to re-login to the RingCentral mobile/desktop apps and website.