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Limit Call Monitoring Permissions

When setting up Call Monitoring groups, it would be great if we could limit the functions so the "users that can monitor" are only able to listen, but not able to whisper/barge/take over calls, so that it could be used as a training feature, witho...
Evan Loewen 3 months ago in RingCentral Admin Portal 0 Under review

Allow a particular user to receive more calls than others in a rotational call handling queue

in a sales environment, we want to execute a rotational call handling. However, we may want a particular high performing user to recieve more calls than others. The ability to set a limit of calls for lower performing users or bump the priority of...
Arman Ghamami 7 months ago in RingCentral Admin Portal 1 Under review

Call Handling Templates: Allow for these to be applied to other extension types (Sites, IVRs & Queues)

Please can you enhance Call Handling Templates so that they can be applied to not only RingCentral Users, but also extensions for Sites, IVRs and Queues. This feature would be particularly useful when we have been asked by the business to divert a...
Fraz Hamid 7 months ago in RingCentral Admin Portal 0 Under review

Allow Super Admin to view group messages in Ring Central

Team Chats in Ring Central should allow the Super Admin to monitor communications to ensure the banks liability is protected. The same way companies have access to employees emails to protect the company
Sam Khairallah 8 months ago in RingCentral Admin Portal 0 Under review

call recording

There should be an option to keep the recording for more than 90 days. Sometimes customers visit us back, and in case of some cases, we have to take out recording for last six months too. There must be an option either to transfer the call recordi...
Manas Bagra 8 months ago in RingCentral Admin Portal 1 Under review

Main Admin Dashboard should be able to see extensions that are in DND or forward mode

as the title says. admin should be able to easily see when an ext is in DND or forwarding mode from the Users page.
Artie Shahho 8 months ago in RingCentral Admin Portal 0 Under review

call recording greeting message using text-to-speech

Currently users will have to upload the mp3 file for the greeting message. The other greeting messages for the company have been created using text-to-speech already. However, there's no text-to-speech option or feature for the call recording gree...
Thanh Bui 8 months ago in RingCentral Admin Portal 0 Under review

primary number as default callerID

option to make a default, that newly added extensions have its own primary number as callerID, instead of a main account number as callerID
Petr Stourac 9 months ago in RingCentral Admin Portal 0 Under review

Option to schedule the user invite email to be sent on a specific date.

I frequently create extensions ahead of time for new users in my environment. Lets say Jane Doe starts on Monday morning, I'll have everything set up and done for her Friday afternoon, including her new RingCentral extension so she's ready to get ...
Cole Devitt 9 months ago in RingCentral Admin Portal 0 Under review

Play Call Recording Announcement for Outbound Calls

Being a healthcare facility and having to adhere to HIPAA guidelines, we were excited to see RC have an option to automatically announce calls were being recorded when we call our patients, however, this is causing huge issues as when we dial out ...
Heidi Huebner 9 months ago in RingCentral Admin Portal 0 Under review