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The RingCentral Ideas portal will be offline from February 25 until February 29 while we complete our transition. To learn more about this change, read our announcement in the RingCentral Community.

Coming March 1st: A new & improved Ideas Portal! The Ideas Portal will be under construction and offline February 25th - February 29th. Click here to learn more about this change.

RingCentral Admin Portal

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customize corporate directory

We would like the ability to customize the corporate directory. The default settings are not appropriate/correct for all our lines. For example: We have managers whose assistants screen their calls. They would like to not have their own extension ...
Nathan Boyer over 2 years ago in RingCentral Admin Portal 0 Under review

Display Incoming Caller ID to Busy Call Queue Member

Call Queue member is a manager that would like to see incoming calls to her branch when she is already on a call so that if the call is one she is waiting for she may end the call she is on and take the call.
Guest over 2 years ago in RingCentral Admin Portal 2 Under review

Add RingCentral as a carrier to the SMS notification feature on call queue voicemails.

There is currently no way to get notification on the RingCentral Mobile app when a call is left in a call queue voice mail. If RingCentral was added as a carrier, an SMS notification could be sent to the call queue member's RingCentral numbers. Al...
Khadra Michaelsen almost 3 years ago in RingCentral Admin Portal 0 Under review

RC Admin Portal - "We are sorry. Your request cannot be completed at this time. Please try again later." with no explanation.

Many of RC's processes, including re-assigning existing users to new phones, re-assigning existing phones to new users, moving numbers to inventory, adding a secondary digital line to an existing user, etc. are not intuitive and require a deep und...
Marc Blanchette almost 3 years ago in RingCentral Admin Portal 0 Under review

I want to be able to tell if someone has viewed a text message

This would be helpful to see if the SMS has already been seen by another user.
Guest almost 3 years ago in RingCentral Admin Portal 0 Under review

Update Web service portal's language when removing did phone lines

Recently, while removing 37 DID phone lines from our premium web portal, there was 2 options, 1. Hold line and move to unassigned area. 2. Release and remove line. The 2nd option leads us to believe we are no longer liable. You should add language...
Guest almost 3 years ago in RingCentral Admin Portal 0 Under review

Playing Recordings During Call

Think it would be a great idea to be able to play a recording during a call. This would help for legality reasons for some companies or for cancellation terms, etc.
Guest almost 3 years ago in RingCentral Admin Portal 0 Under review

Change multiple call queue managers in mass, or assign group as call queue manager

We have a need to soon create up to 200 call queues for varying locations that all require different phone numbers with differing area codes. We have a group of managers that need to be the ones to update the call queue membership, thus they need ...
Guest about 3 years ago in RingCentral Admin Portal 1 Under review

Block Outbound calls for specific departments/site

Be able to block certain users in different departments to have calls with specific phone numbers. Example, when you have two tier of sales. Make sure people that attract users to your platform are not calling our premium users.
Francisco Madeira 9 months ago in RingCentral Admin Portal 0 Under review

Video Recordings and Text Transcripts to Archiver

I would like to suggest that the video recording and text transcripts be backed up in the Archiver feature as well
Maribel Lopez 12 months ago in RingCentral Admin Portal 1 Under review