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RingCentral Admin Portal

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Increase the # of queues a User can be a part of

We are large organization that provides support between different office locations. we also have MOE's for specific languages. One person may be added to 3 different sites meaning they would need to access a total of 6 groups. 2 for each site beca...
Maria Elena Santaella 7 months ago in RingCentral Admin Portal 0 New

Use custom extension numbering - allow different ranges for different categories

Allowing automatic extension numbering is a great idea. Allowing us to program this feature for each separate extension area is a great idea also. Example: Extension length 5 User start with [1-8]xxxx IVR menu 90xxx Call queue 91xxx Paging group 9...
Donald Prescott 7 months ago in RingCentral Admin Portal 0 New

View only company call logs permission

Requesting to have a feature where we can add a specific role where a standard user will only have View Only Company call logs, no option to delete recording.
Jenny Pajantoy about 2 months ago in RingCentral Admin Portal 0 New

An IVR prompt that will let the users listen to an extension voicemail message.

- customer mentioned would like to know if we can set up an ivr menu that will let the user listen to their vm messages by dialing the IVR menu and should prompt them to dial the extension number that they would like to listen to the voicemail mes...
Mark Anthony Tablezo III about 2 months ago in RingCentral Admin Portal 0 New

give caller information from voicemail emails

Have an option in voicemail notification via email where instead of the sender being ringcentral, it can be changed to the caller; or at least have the caller info on the email
Joselino Cabildo 4 months ago in RingCentral Admin Portal 0 New

have a male voice option for the default prompts

It is useful so its more convenient for customers who want to have a male voice without having to record or make a custom prompt
Joselino Cabildo 4 months ago in RingCentral Admin Portal 0 New

Add the ability to see Online/Offine Status of Hard Phones through the User List Download In ServiceWeb(Excel & PDF)

When downloading the entire user list in Service Web in Excel format or PDF format, I would love to see a column added to see the online/offline status of each hard phone we have on the UID. This would enable us to perform quick audits to determin...
Michael Chambers 8 months ago in RingCentral Admin Portal 0 New

I am wondering how the best way to configure a hot desk phone would be for 2 users that need to accept calls into the Main line

we have a physical phone that is configured as a 'Hot Desk' phone. With that, we have 2 users that login and logout of the phone. Well, every time they login or logout, the programming of the call routing is lost for the user anytime they logout. ...
Rochelle Gobis about 2 months ago in RingCentral Admin Portal 0 New

Generate miscall call Report and Call made to that number

I want to generate a report for missed call for individual users direct number. If any user missed a called which came to their direct number and want to see if they called back or no.
Shiraz Ali about 2 months ago in RingCentral Admin Portal 0 New

Add support on polycom phones for called number CNAM when the caller’s number is added on the personal contacts. Same behavior when using RingCentral app

support polycom phones for called number CNAM when the caller’s number is added on the personal contacts. Same behavior when using RingCentral app when calling the main company number.
Haru Smith 6 months ago in RingCentral Admin Portal 0 New