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RingCentral Admin Portal

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Alert for changing status to DND

It would be helpful if we could set some kind of presence alert that notified us when a user becomes available. If we are trying to connect with another team member that is on the phone, we have to constantly check back to see if they're still on ...
James Paul Bermoy about 1 month ago in RingCentral Admin Portal 0 New

List users by last name

You should be able to list users by last name. When you have thousands of users you may be searching by last name.
John Dodd 3 months ago in RingCentral Admin Portal 0 New

Notification for threshold on data retention.

We'd like to receive a notification once you are nearing/reached your limit for data retention for better management of data. Possible scenarios: Keeping track of auto recorded calls that are about to be deleted. Managing cloud/computer storage.
Jairus Candelaria over 1 year ago in RingCentral Admin Portal 0 Under review

IVR change default greeting being played 3 times

The current default for IVRs is for the greeting to be played 3 times before transferring to a group or extension. It would be nice if you could change that to 1. I don't want listeners to have to listen to the message 3 times.
Mandi Zweifel over 2 years ago in RingCentral Admin Portal 3 Under review

Provide a way to directly leave voicemails without first calling someone

There are cases where people only want to leave a voicemail for a person, and not ring a person's phone first. (Ex. If you want to leave a voice message, but it's not urgent.) Please provide a way to set a direct dial number to allow people to rea...
Peter Z. almost 3 years ago in RingCentral Admin Portal 6 Under review

Ability to block multiple phone numbers into Blocked

The number of Spam calls is growing every day.We need the ability to load multiple phone numbers from a file into the Block Spam feature
Ross Lavni 3 months ago in RingCentral Admin Portal 0 New

Notes section for general settings, IVRs, call queues, individual extensions

My company has many locations that serve various purposes. Each with their own hours, IVRs, preferences, call queues depending on what that location does. The settings on the IVRs and call queues can change depending on the time of year and as the...
Leah Oliver 7 months ago in RingCentral Admin Portal 0 Under review

Customize Email Notifications

One of my customers would like the ability to customize the system-generated email notifications that are sent to users when they receive a voicemail or fax or SMS message. Ideally, they could customize the branding and remove the RingCentral adve...
Tim Lopez almost 3 years ago in RingCentral Admin Portal 4 Under review

Ability to retrieve call recording even if the call was transferred to an external number

Ability to retrieve call recording even if the call was transferred to an external number
Rinny Dela Cruz 4 months ago in RingCentral Admin Portal 0 New

Email Notification for all Incidences (Service Down)

If any service going down need to get an email notification on who all enabled it, whether the impact is less or high. I have contacted RingCentral for the solution, they said if the impact is less (less than 1 hr) they will not send a notificatio...
Safuvan Kooliyat over 1 year ago in RingCentral Admin Portal 0 Under review