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UK Mobile Numbers as a Substitute Caller ID

In line with the new update discontinuing our support to UK Mobile Number as a substitute caller ID, we would like to post this as a feature request to have it re-enabled.
Ryan Ramat about 1 month ago in RingCentral Admin Portal 0 New

Enable Audit Trail to be added to Custom Roles

Audit Trail is a selectable feature in custom user roles, but only becomes available on the Super Admin or Billing Admin Role (per RingCentral documentation). We have custom Site Administrators that would greatly benefit from the Audit Trail featu...
Tom Lampert 4 months ago in RingCentral Admin Portal 0 Under review

Limit Call Monitoring Permissions

When setting up Call Monitoring groups, it would be great if we could limit the functions so the "users that can monitor" are only able to listen, but not able to whisper/barge/take over calls, so that it could be used as a training feature, witho...
Evan Loewen 6 months ago in RingCentral Admin Portal 0 Under review

We need a way to assign permissions to call recordings done by the ACR. Currently the permissions are all or nothing. We need to at least have it set to assign access to recordings by site. Might also be beneficial to be able to assign by user group. I would also like to see an audit trail in the call logs of who is accessing someone's recording as well as who downloaded it.

I think this would be beneficial for companies that have to deal with confidential information like health and financial organizations in order to stay within the laws and guidelines surrounding this information (HIPAA, etc).
Paul Carmichael 12 months ago in RingCentral Admin Portal 1 Under review

Add a date/time delay to RingCentral account activation email

The account activation emails expire in 48 hours, so if we create a user account on Friday and send the activation email it will usually expire before the user has a chance to read it, which generates a supoort ticket. If we select send later we n...
Stuart Gormley 10 months ago in RingCentral Admin Portal 0 Under review

Allow Single Email Address for Multiple Extensions

Allowing one user with multiple phones (multiple offices at same site) to access notification emails from RingCentral would be helpful. As it stands, only one email address is allowed for each user. For those with multiple phones, it is impossible...
Chris Bernhardt 3 months ago in RingCentral Admin Portal 0 Under review

Add text/SMS messages to the call log

In the admin call log add inbound and outbound SMS messages. It would be nice to see who is texting and what is being said while looking at all of the calls/faxes made.
Guest almost 2 years ago in RingCentral Admin Portal 0 Under review

Make call queue numbers available as outbound caller ID numbers in User Settings templates

Currently numbers assigned to call queues are not available to be used as outbound caller ID numbers in User Settings templates. They appear in individual user settings, but when you are editing a template only site-level numbers appear. If you ha...
Guest almost 2 years ago in RingCentral Admin Portal 0 Under review

Having a general automatically audio while I put caller on parked calls.

I would like to have an option when I put caller on hold on parked call, they can hear a automatically message something like " please stay on the line we will get back to you shortly".
Nadia Hashemi about 1 month ago in RingCentral Admin Portal 0 New

Customize Email Recipient for Account Service Notification

Be able to change the email where the service notification is being sent instead of only defaulting to the super admin email. Sometime Super admin prefer to receive notifications for account level on another email and use another email for log in
RingCentral Tester about 1 month ago in RingCentral Admin Portal 0 New