RingCentral Admin Portal

It would be helpful if we could set some kind of presence alert that notified us when a user becomes available. If we are trying to connect with another team member that is on the phone, we have to constantly check back to see if they're still on ...

You should be able to list users by last name. When you have thousands of users you may be searching by last name.

We'd like to receive a notification once you are nearing/reached your limit for data retention for better management of data. Possible scenarios: Keeping track of auto recorded calls that are about to be deleted. Managing cloud/computer storage.

The current default for IVRs is for the greeting to be played 3 times before transferring to a group or extension. It would be nice if you could change that to 1. I don't want listeners to have to listen to the message 3 times.

There are cases where people only want to leave a voicemail for a person, and not ring a person's phone first. (Ex. If you want to leave a voice message, but it's not urgent.) Please provide a way to set a direct dial number to allow people to rea...

The number of Spam calls is growing every day.We need the ability to load multiple phone numbers from a file into the Block Spam feature

My company has many locations that serve various purposes. Each with their own hours, IVRs, preferences, call queues depending on what that location does. The settings on the IVRs and call queues can change depending on the time of year and as the...

One of my customers would like the ability to customize the system-generated email notifications that are sent to users when they receive a voicemail or fax or SMS message. Ideally, they could customize the branding and remove the RingCentral adve...

Ability to retrieve call recording even if the call was transferred to an external number

If any service going down need to get an email notification on who all enabled it, whether the impact is less or high. I have contacted RingCentral for the solution, they said if the impact is less (less than 1 hr) they will not send a notificatio...