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RingCentral Admin Portal

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Shared line group report

I need to view how many lines are getting used at once in our Shared line groups.
Harold Bilich about 2 months ago in RingCentral Admin Portal 0 New

On a Ring Central Line with a physical phone assigned to it we would like to have a field in the Admin Portal that limits the number of incoming calls to that line with so that a second call that comes in will go to voice mail. Right now we are bound by the feature of 10 incoming calls before going to voice mail.

One of our lines is used at a business that receives a lot of phone calls and the staff that man the phone sometimes are not used to taking multiple calls at one time. Ultimately the 2nd call should go to voice mail and not ring the physical phone...
Timothy Jablonski about 2 months ago in RingCentral Admin Portal 0 New

Ability to forward voicemail to external phone number

The customer wanted to forward a voicemail to an external phone number without receiving the call to it.
Marvinson Salas about 2 months ago in RingCentral Admin Portal 0 New

Add condition to custom call handling: internal vs. external calls

Users may like the ability to have internal calls routed differently from external calls. For instance, having the ability to use this condition would allow a user to have all linked phones ring for a colleague, but only have the desk phone ring f...
Jacob Reeder over 1 year ago in RingCentral Admin Portal 0 Under review

International Outbound Calling Controls

Would like the option to give a User or Site the ability to make outbound international calls. Currently, when you enable this feature all users are able to make international calls.
Brenna Rabon about 2 months ago in RingCentral Admin Portal 0 New

Add Entire User Group to Primary Members in Call Queues

Adding members is cumbersome, espessially if you have them spanned over multiple pages. We should be able to simply add an entire User group to a queue.
Steve Carroll about 2 months ago in RingCentral Admin Portal 0 New

Global Custom Rules

We use custom rules for a number of our lines - many of these forward to cell phones or external lines or extensions at various points during the week, on-the-fly. Rules are interchangeable across all our queues (maybe 20 custom rules). Currently ...
Steve Carroll about 2 months ago in RingCentral Admin Portal 0 New

Allow a super admin to view ALL support cases pertaining to the company

As a Super Admin I would like visibility into ALL the cases that were opened under the company I administer. Without such a view it is incredibly difficult for an admin to track the status of issues and ensure that things are being resolved as nee...
Doron Jaget over 1 year ago in RingCentral Admin Portal 0 Under review

Allow call loop

Callers should have the option to be able to route through a IVR and press 0 to then be routed to an call queue. If the agents don't pick up in a certain time then the call gets sent back to the IVR where the caller can then press 0 and be sent ba...
Amanda Bradbury over 1 year ago in RingCentral Admin Portal 0 Under review

Have the IVR Visual Editor work with any role domain selected

When customer have a custom role and in that custom role, if they chose a domain role other than ''Company'' They will not have be able to modify or make changes in the IVR Visual Editor Why is it useful: -It will help customer that have a custom ...
Raymond Entringer over 1 year ago in RingCentral Admin Portal 1 Under review