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RingCentral Admin Portal

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Payment for additional services via Admin Portal

Allow users to be able to pay their bills or pay invoices that the auto-pay doesn't process via the portal with a credit card. Currently, you have to track someone down on the collections / AR team to take your money. I have need experienced this ...
Mario Garcia 12 months ago in RingCentral Admin Portal 1 Under review

Billing History Needs to Be Included in Billing Permissions Within Roles to Assign to Accounting Users

Billing History is currently only available to Super Admins in Ring Central. When all Billing Permissions checked within a Role and applied to an accounting profile/User/Ext, they do not have Billing History presented in the menu for use. Only sup...
Cary Good about 1 year ago in RingCentral Admin Portal 0 Under review

Call routing based on configurable number of days instead of specific date range(s)

Each employee on my staff is on-call for one-week periods. Can you please add time based scheduling that allows one to program a special "call answer rotation group" that can automatically cycle through each member of the group after a user-config...
Vito Asaro about 1 year ago in RingCentral Admin Portal 1 Under review

Bulk creation of 911 locations

I tried to bulk create my 90+ users, but it gave me an error message that said their "Emergency Address doesn't match any of company emergency response locations." I asked through chat, but there isn't a way to bulk create 911 locations, so I have...
John McGill about 1 year ago in RingCentral Admin Portal 0 Under review

Add a Count to Call Reports

Please add numbers to the Call Report to count each call. And a total (showing ## of ##) and give the option to show 10, 25, 50 or all on a page.
Aaron Hollander about 1 year ago in RingCentral Admin Portal 0 Under review

Allow admins to reset passwords and send to users when they forget passwords.

Users have a hard time remembering passwords. From all other admin portals I can send a password reset to the user. I would like to be able to do the same things from Ring Central. I don't need to manage their password.
Joshua Hagan about 1 year ago in RingCentral Admin Portal 0 Under review

Report about the busiest times of day for inbound calls

Hello I am looking to find the busiest times of day for inbound calls to a specific cue. Can you help me find that report please? I am looking to overlay 30 days worth of call data on top of itself to see when my busiest call times are in a day.
Jenny Remolacio over 1 year ago in RingCentral Admin Portal 1 Under review

Bulk Download of voicemail via zip on the admin portal and voicemail text view on the messages tab when mouse is hover to the hyperlink under the phone number

We should be able to get the call details along with the audio download as a zip file that should be an option with the bulk download The columns on the messages pages needs to be re-evaluated for length as the number is cut off but there is a ton...
Jennifer DeGuzman over 1 year ago in RingCentral Admin Portal 0 Under review

See what users are a part of Call Queues

From an admin perspective, it would be nice if I could see what call queues a user is a part of. Right now, if I download the entire user spreadsheet, I can see what groups they are in when I open the excel spreadsheet but I don't want to have to ...
Guest over 1 year ago in RingCentral Admin Portal 1 Under review

User Outbound call limit feature

BT Cloud Phone: Users or User Roles Outgoing call blocking feature from BT to external numbers Example: only certain users with a specific role are allowed to call a certain number none BT or RC for that matter Similar to Standar International Rol...
Guest over 1 year ago in RingCentral Admin Portal 1 Under review