RingCentral Admin Portal

Our Call Center has Inbound and Outbound call recording enabled for all of the members of the Call Center. Unfortunately, this includes calls between colleagues internally. This is unnecessary and I am sure uses unnecessary space on Avaya's servers.

There should be a template created for call queues where members added to a call queue automatically get the Outbound Caller ID on their profile to be the number for the call queue. This would be useful for bigger institutions that utilize many ca...

As a business we need to have a common profile picture for all users, but currently as an admin we don't have the access to restrict the users from changing their profile picture. We could see a lot of users using personal pictures and other in-ap...

option to make a default, that newly added extensions have its own primary number as callerID, instead of a main account number as callerID

I would like to propose a way to make uploaded greeting prompts and messages availble to admins. While we can push out hold music and greeting settings to users via templates, I would like to see admins have the ability to make custom greetings, a...

We work with multiple clients that have different sites, and I am sure many other RingCentral customers do as well. The global directory adds all phone numbers in the company to the directory, however our sites would benefit greatly from having Co...

Allow a download of all extensions on an account (users, limited extensions, call queues, etc) and associated hardware serial numbers. Its annoying that in order to gather a list of all of the extensions on an account and the assigned hardware to ...

We have over 430 Custom Answering Rules for our company. We have a custom answering rules for each client so that when they call it goes directly to their Client Service Leader rather than the main office line. We would like to be able to pull a r...

When working with the data that can be exported from the system's Call Log Report that is in Detailed view and with All Expanded, there is no way to currently group the lines together. Please include for each call the Session ID that shows up when...

After the maximum wait time is reached, I would like to be able to send a call in the call queue to an IVR rather than the voicemail of that queue. Right now, the only option that I have is to send the call to voicemail.