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RingCentral Admin Portal

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Provide IP Address for Connected Phones in Admin Console

Having the IP available to admins, both for the customer and for RC staff would allow better Managment of these devices. As the customer, whether working with RC staff or not, we would be able to access the web interface of the phones to perform r...
Mike Saylor about 1 year ago in RingCentral Admin Portal 0 Under review

Ringcentral Caller ID Name or Number should reflect to Mobile Numbers

Customer wants ringcentral to show their Caller ID Name or Number as the caller id once they call their client;s cell number because not all of their client has a landline.
Guest over 2 years ago in RingCentral Admin Portal 0 Under review

Admin access to Fax, Message, and call history for all employees using RC

I have been asked if there is a way to access past fax, message and call history for employees and ex-employees, several times. Looking through RC, I am finding that this option is not available. Adding this as a function in the admin console of R...
Edgar Jameson over 2 years ago in RingCentral Admin Portal 1 Under review

Change Prompt Box Height in the IVR Menu. It's Too Small!

Please change the html element #greetingText on the Prompt tab of the IVR Menu on the Admin Portal. It's way too small to write anything out and see the results. I recommend a min-height property of 500px, as well as keeping the height: auto for t...
Michael Cyrus 7 months ago in RingCentral Admin Portal 0 Under review

Automated IVR - Call handling

Hello everyone, I am extremely excited out your auto IVR that handles your public calls initially. I would be interested in having that service for our business as it is interactive with clients. Let me know if you plan to roll it out to your Ring...
Carolina Rizzo 7 months ago in RingCentral Admin Portal 0 Under review

Bulk Request for adding more than 20 numbers to be added in the blocked calls

This is a feature request from one of the users to have a template or bulk request to add a number in the blocked calls option in the admin portal. Currently, if want to block a number you need to input the number one by one. Hopefully this featur...
Ronald A 10 months ago in RingCentral Admin Portal 0 Under review

I would like to extend the record of fax that has been sent for more than 30 days for Standard and Fax only plan.

I am looking for an Driver/vehicle examination report from Ohio state highway patrol motor carrier enforcement. Fax should be sent out on 02/08/2023 or few days later. I am trying to get the copy of this document as a proof that is signed by mysel...
Miodrag Jovanovic 7 months ago in RingCentral Admin Portal 1 Under review

Main Admin Dashboard should be able to see extensions that are in DND or forward mode

as the title says. admin should be able to easily see when an ext is in DND or forwarding mode from the Users page.
Artie Shahho over 1 year ago in RingCentral Admin Portal 0 Under review

Caller ID

Allow ability to change the caller ID to one not listed under a site and on the fax cover page to any number. The fax lines and main lines are different, I should should be able to fill out the cover page with the correct information and not limit...
Joseph Williams over 1 year ago in RingCentral Admin Portal 0 Under review

Add option to automatically delete Voicemails once the user has been emailed a notification regarding the email

Give Super Admin the option to automatically delete voicemails when users have been sent a notification email about the voicemail.
Guest over 2 years ago in RingCentral Admin Portal 2 Under review