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After going into voicemail have an option to transfer to an extension or group

We would like an option after the caller goes to voicemail to select a key number like 0 to go back to an extension or group. Sometimes callers do not want to leave a voice and be transfered back to the someone else that can help them.
Donna Fluegel about 1 month ago in RingCentral Admin Portal 0 New

Background Wallpaper Logo / Screensaver

We just purchased and deployed Cisco's 8851 phones to our entire company from Spectrum, programmed/supported by Ring Central. After 3+ weeks of working with our IT department trying to figure out how to get our company logo on the wallpaper of the...
Stephen Bryan about 1 month ago in RingCentral Admin Portal 0 New

Allows to connect the call on a extension on the IVR once customer don't press any key.

Allows to connect the call on a extension on the IVR once customer don't press any key.
Marielle Nacis about 1 month ago in RingCentral Admin Portal 0 New

Add and Delete users and user history easier

When an employee leaves we used to be able to delete the employee and then add the new employee under the same phone number. When we deleted the last time we were told we would have to pay for a new phone line. So now when an employee leaves we ch...
Dana Koselke 3 months ago in RingCentral Admin Portal 1 New

Option to download reports in Business Analytics as PDF.

To be able to select PDF as file type in downloading reports in Business Analytics. Currently, only Excel file is available.
Lynce Andres 4 months ago in RingCentral Admin Portal 0 New

Provide 0 second option for Call Queue Pickup Group

Waiting the minimum of 10 seconds for a Call Queue Pickup Group to be alerted to the pickup is too long for some Call Queues. Allow a 0 second time frame to be set.
Guest over 2 years ago in RingCentral Admin Portal 1 Will not implement

Hunt Group In Lieu of Ringing Group

A "hunt group" works very similar to a "ringing group". A Hunt Group feature defines the call coverage of an extension, which can include multiple steps including a group of extensions that ring simultaneously or individually, and voicemail. Hunt ...
Jonathan M Farley over 1 year ago in RingCentral Admin Portal 2 Under review

Exclude an extension number from being dialed from within the name directory

In our scenario, message-only extensions are only used to receive faxes. Patients have been able to dial random numbers while in the phone tree and leave voicemails on a specific message-only extension. These voicemails will go unanswered, as they...
Sal Hernandez over 1 year ago in RingCentral Admin Portal 0 Under review

Administratively managed contact list for system-wide use

We'd like to see a feature in Avaya Cloud Office where Super Admins could create an administratively managed contact list that would be available to all users system-wide. As an example, a human services agency using Avays Cloud Office could find ...
Alex Jurkevich about 2 months ago in RingCentral Admin Portal 0 New

Text Message from Tmobile received broken,cut off or jumbled

RingCentral supports at this time only UDH concatenation hence most of the multipart messages from TMO to 10dlc numbers will come as individual messages rather than one long text as well and sometimes these messages will be out of order. T-Mobile ...
RC Tester Account about 2 months ago in RingCentral Admin Portal 0 New