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RingCentral Admin Portal

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Allow a super admin to view ALL support cases pertaining to the company

As a Super Admin I would like visibility into ALL the cases that were opened under the company I administer. Without such a view it is incredibly difficult for an admin to track the status of issues and ensure that things are being resolved as nee...
Doron Jaget over 1 year ago in RingCentral Admin Portal 0 Under review

Allow call loop

Callers should have the option to be able to route through a IVR and press 0 to then be routed to an call queue. If the agents don't pick up in a certain time then the call gets sent back to the IVR where the caller can then press 0 and be sent ba...
Amanda Bradbury over 1 year ago in RingCentral Admin Portal 0 Under review

Simultaneous call to both user and call queue

Would like to have option to set a simultaneous ring on the call queue group and specific user extension with same members
Test One about 2 months ago in RingCentral Admin Portal 0 New

Customize Email Notifications

One of my customers would like the ability to customize the system-generated email notifications that are sent to users when they receive a voicemail or fax or SMS message. Ideally, they could customize the branding and remove the RingCentral adve...
Tim Lopez over 2 years ago in RingCentral Admin Portal 2 Under review

Have the IVR Visual Editor work with any role domain selected

When customer have a custom role and in that custom role, if they chose a domain role other than ''Company'' They will not have be able to modify or make changes in the IVR Visual Editor Why is it useful: -It will help customer that have a custom ...
Raymond Entringer over 1 year ago in RingCentral Admin Portal 1 Under review

Add more than 15 mins wait time in call queue

Add more than 15 mins wait time in call queue. This will allow the callers to stay on queue instead of calling back again.
Guest over 2 years ago in RingCentral Admin Portal 6 Will not implement

- Our customer is asking if there any way to give someone Analytics portal access but only let them see a small subset of numbers?

"Quick question. Is there any way to give someone Analytics portal access but only let them see a small subset of numbers?" - Our customer is asking if there any way to give someone Analytics portal access but only let them see a small subset of n...
my call queue about 2 months ago in RingCentral Admin Portal 0 New

Two-Factor Authentication (2FA)

It would be nice to be able to remove 2FA from some user accounts but keep 2FA on others. Right now it all or nothing for 2FA.
Nick Leiby 12 months ago in RingCentral Admin Portal 1 Under review

Configure phone buttons for items other than Presence

For supported phones like the Polycom VVX 450, we should be able to control all the buttons for all types of uses, not just Presence and park locations. We should be able to add extensions and speed dials, paging groups, etc. to keys on the phone ...
Guest almost 2 years ago in Hardware / RingCentral Admin Portal 7 Under review

Show the current IP of deskphones

You can see the phone is on the network, you can see the phones MAC, Why cant you see the current IP address of the phone? The phone hub shows a ton of valuable information regarding the phone, except the IP address. Please fix this.
Gaege Rivera - 1603 about 1 year ago in RingCentral Admin Portal 0 Under review