RingCentral Admin Portal

Account is HIPAA Activated but user extension is capable of sending Group SMS which is not a HIPAA compliant. Requesting if we could have an option or add a feature on the account to disable the Group SMS feature on our RingCentral Application.

Our Company consists of over 1500 phones. I don't want to intercom 1500 plus phones. I want to be able to create a group of which Intercom would only work within each group. For example, If I create a group that consists of users 2100 to 2105, if ...

we need to get email notification for all the calls that we received & all the calls taking out & miss calls as well

We would like to be able to have the option to bypass the announcement for the rollover queue extension. The queue that is being used as the rollover, is a regular queue, and it should have the announcement, however, when the roll over is activate...

We would love to be able to send automated appointment reminders to our patients via text. Perhaps we could upload our appointment lists daily, and RingCentral could send the reminder texts on our behalf?

At present, vital information is being missed from the Audit log where there have been API calls that have made changes. It makes identifying issues on either the customer API or RC side much more difficult.

We would like the ability to customize the corporate directory. The default settings are not appropriate/correct for all our lines. For example: We have managers whose assistants screen their calls. They would like to not have their own extension ...

There is currently no way to get notification on the RingCentral Mobile app when a call is left in a call queue voice mail. If RingCentral was added as a carrier, an SMS notification could be sent to the call queue member's RingCentral numbers. Al...

Many of RC's processes, including re-assigning existing users to new phones, re-assigning existing phones to new users, moving numbers to inventory, adding a secondary digital line to an existing user, etc. are not intuitive and require a deep und...

This would be helpful to see if the SMS has already been seen by another user.