RingCentral Admin Portal

Recently, while removing 37 DID phone lines from our premium web portal, there was 2 options, 1. Hold line and move to unassigned area. 2. Release and remove line. The 2nd option leads us to believe we are no longer liable. You should add language...

Every phone system since the 90's had a feature to send a global or mass voicmail message to all phones or a group of user's . I would like to add this feature, since many have physical phones and text messaging isn't an option. It is a significan...

Think it would be a great idea to be able to play a recording during a call. This would help for legality reasons for some companies or for cancellation terms, etc.

Would love to see a feature when you place someone on hold and the custom hold music will be random and not restart the same file from the begining. We've had previous systems where the hold music would rotate once placed on hold so itll never be ...

We have a need to soon create up to 200 call queues for varying locations that all require different phone numbers with differing area codes. We have a group of managers that need to be the ones to update the call queue membership, thus they need ...

Our security if very high and we found that this was turned on by an admin however, it is not being logged anywhere in the system. We would like to track these types of changes.

"Additional enhancements of selecting options on what to do with the call after call waiting is turned off is TBD after Q3 2023." <---- Heavily waiting fot this. we need to send calls directly to a team call queue whilst user is already engaged...

Finding users in the Admin Portal would be much easier if you could sort by Last Name. Currently you can only sort by First Name. With 1800 users, there are lot more duplicate first names than last names.

Hi, as a business owner we need an ability to download or view SMS transcript history, this information is really helpful specially when we have some employees who left or if we want to save it for our records

We would like to see a feature added to the admin dashboard that would allow us to set specified times for "accept queue call" to be toggled off for all agents so that if an agent forgets to toggle this off at the end of their shift, it will be to...