RingCentral Admin Portal

Currently, we have to manually go into phones gui outside of RingCentral to be able to add this. This would save a lot more time and make phone system admins' lives much easier.

Hi, as a business owner we need an ability to download or view SMS transcript history, this information is really helpful specially when we have some employees who left or if we want to save it for our records

We would like to see a feature added to the admin dashboard that would allow us to set specified times for "accept queue call" to be toggled off for all agents so that if an agent forgets to toggle this off at the end of their shift, it will be to...

Having a feature that enables DND to turn on while the user is in an active call avoids having an incoming call ringing away while waiting for you to interrupt your current call to answer. The feature is available for video call already but just n...

Customers would like to enable CNAM for individual users on their admin portal.It will help customer to assigned an individual CNAM for their user when making outbound calls to their client.

We need to be able to track our team's usage and numbers for KPI.

Since there are a lot of changes logged in the audit trail, past changes logged are getting overridden by new changes. Submitting this on behalf of the customer so they can still get/access the changes made on the account, even if it is done past ...

Without Archiver, Admin Portal Should Have No Data Retention or Do Not Delete the Call Recording

Enable a way of controllyng deskphones from the admin portal, i contcated suport and there is not even a way to sync the compnay directory with our desk phone Poly Edge E550

Be able to block certain users in different departments to have calls with specific phone numbers. Example, when you have two tier of sales. Make sure people that attract users to your platform are not calling our premium users.