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RingCentral Admin Portal

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Give administrators the ability to report on text messaging (number sent/received, and even view the text)

I need to be able to confirm remote employee activity - #of text sent / received / time of day ( and even the content of those text ).
Guest almost 3 years ago in RingCentral Admin Portal 3 Under review

Enable ability to add call queues to templates for new users

Adding this function would save an immense amount of time when a new agent is added to the system. At the moment, when I add a new user, I have to manually go in to each queue and add the new user via the Call Handling & Members sub-menu. We h...
Travis McCarthy over 2 years ago in RingCentral Admin Portal 1 Future consideration

prevent users from switching to DND

We would like to prevent call queue members from switching status to do not accept calls or DND
Rodolfo Sasabo over 2 years ago in RingCentral Admin Portal 0 Under review

Relocate the chat icon or save button - mobile device

When accessing the portal from a mobile device browser and making changes, we cannot save because the chat icon is in the way.
Jan Santiago 3 months ago in RingCentral Admin Portal 0 New

RingCentral caller ID should still show when calls forwarded to mobile number

RingCentral caller ID should still show when calls are forwarded to the mobile number.
Jessa Remo 3 months ago in RingCentral Admin Portal 0 New

Admin to be able to deny/allow individual users access to NG Numbers.

As a company, the admin has "Enabled" access to 0843/0844 NG numbers across the whole account, via Calling Rates. However they would like to limit the access to just 2 x users.
Barry White almost 2 years ago in RingCentral Admin Portal 1 Under review

Rate Center Changes

It is confusing to get a number from a different area that reflects that it is local when it is not close the impacted area. For example, the area codes 608 and 715 will reflect that they belong to Green Bay even though they are not, they just hap...
Brian Miller over 1 year ago in RingCentral Admin Portal 0 Under review

Add 1 more condition as Holiday(Special day) working hours in Auto-Attendant Custom Rule

Currently with auto-receptionist custom rule, we can either modify the complete weekly schedule or specify date-range. However, if we have any special day(holiday) where we need complete day off or modification in working hours, then we have to ch...
Akshay Mahadik 6 months ago in RingCentral Admin Portal 0 Under review

REMOVE "Always ring for at least 30 seconds before forwarding is completed."

Our company has been having a daily annoying issue where the "Always ring for at least 30 seconds before forwarding is completed." is enabled daily on several users without our consent. I have reported this repeatedly and the last tech tells me th...
Roger Lopez over 1 year ago in RingCentral Admin Portal 0 Under review

Release notes do not contain all fixes or modifications

The addition of this URL (https://support.ringcentral.com/release-notes.html) is great. I was unaware that this even existed until RingCentral support offered it. I did notice that some feature changes or fixed issues are missing from the release ...
Rob Morrison over 1 year ago in RingCentral Admin Portal 0 Under review