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RingCentral Admin Portal

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Possibility to filter by more criterias when adding members to a qall queue

There is no possibility to filter by department or other criteria beside Site when adding members to a qall queue. This is quite annoying as call queues most often are not the same as Site members. I think you and admins of many other companies wi...
Holger Haase 3 months ago in RingCentral Admin Portal 1 New

Non-Super Admin users can elevate themselves to a "Super Admin."

We have noticed that Non-Super Admin users can elevate themselves to "Super Admin." This could potentially cause security issues and business impact. Non-Super Admins should not be able to change their role to a “Super Admin” or remove the SA role...
Led Tasso 6 months ago in RingCentral Admin Portal 0 Under review

Validate Rules for User accounts

I am not happy with the new UI and before the UI changed for Users for Call Handling and Custom Rules it looked the same as Call Queues and had the option for "Validate Rules" to make sure that no rules were conflicting. I did testing and found th...
Chris Call 3 months ago in RingCentral Admin Portal 0 New

Old Bill Statement Address Change

Have an option to be able to edit the address shown in the old billing statement or invoice.
James Peterson 5 days ago in RingCentral Admin Portal 0 New

RC App serves as dialing pad and incoming/outbound calls will be answer on the manual provision phone

Customer wants was RC App will serve as his dialing pad and desk phone were he can communicate and talk with his customer (Grandstream GXP1610)
Marielle Nacis 5 days ago in RingCentral Admin Portal 0 New

Download SMS content

When downloading SMS logs, the user is only getting the metadata. It would be very helpful if the content of the SMS can also being included in the data being downloaded from the logs. I understand that it is available when backing the data up wit...
Aya Vince Cruz 2 months ago in RingCentral Admin Portal 0 Under review

Configuring Dial-By-Name Directory Extensions at the Site Level

Currently, you can only configure certain Dial-By Name Directory settings under the Main Site General Settings. It would be helpful to be able to have a separate Dial-By-Name Directory setting menu for each site. For example, currently, you can on...
Michael Scott 9 months ago in RingCentral Admin Portal 1 Under review

Ability to assign dedicated fax number to multiple users

It will be very beneficial to have an option to assign the company fax number to multiple user extensions instead to only one.
Ralph Reyes 5 months ago in RingCentral Admin Portal 1 New

Admin able to review all messages.

Please add the ability for Admin users to be able to review all messages (voicemails, texts, etc.) for all extensions on a RingCentral account. I run a CPA firm, and sometimes we have to verify information that is sent or communicated from clients...
Stephen Samuel 29 days ago in RingCentral Admin Portal 0 New

Ability to add number or coworker in ring settings of user template

There is add number or coworker in the user list when you edit a single user settings, but when you create a user template, you can't add number or coworker which cause a lot work when we create new users.
Admin Yealink about 1 month ago in RingCentral Admin Portal 0 New