RingCentral Admin Portal

Since there are a lot of changes logged in the audit trail, past changes logged are getting overridden by new changes. Submitting this on behalf of the customer so they can still get/access the changes made on the account, even if it is done past ...

Without Archiver, Admin Portal Should Have No Data Retention or Do Not Delete the Call Recording

Right now admins can only archive data for call recording for all users but not other data like faxes. It would be great to have the ability to archive data for all users as admin.

We are large organization that provides support between different office locations. we also have MOE's for specific languages. One person may be added to 3 different sites meaning they would need to access a total of 6 groups. 2 for each site beca...

When downloading the entire user list in Service Web in Excel format or PDF format, I would love to see a column added to see the online/offline status of each hard phone we have on the UID. This would enable us to perform quick audits to determin...

we currently do only have 3 permissions which can be assigned for Call Que Manager. - Full Access- Member management- Messages someone who would need to have both Member management & Message permissions we have to assign that person Full Acces...

Currently, we have to manually go into phones gui outside of RingCentral to be able to add this. This would save a lot more time and make phone system admins' lives much easier.

When a client calls and is holding for a CSR they can have an announcement every minute to let them know their place in the queue. If the client does not wish to hold for a CSR, they can press 0 to leave a voicemail. This would benefit client sati...

I would like to be able to add an employee group, BUT send the SMS out as individual texts to different employees.

Customers would like to enable CNAM for individual users on their admin portal.It will help customer to assigned an individual CNAM for their user when making outbound calls to their client.