RingCentral Admin Portal

It would be very useful if any new number added to the account(s) be automatically added to the SMS Campaign otherwise it will be a step administrators will forget to do and the new phone user will not be able to use their text function.

Please add the possibility of having multiple group managers for a user group. This would open up the possibility of having multiple group managers by proxy, for example to make call forwarding for group members in case of illness. I think this w...

Use Company Fax as Caller ID even assigned to user extension directly We do not want our operator extension to receive the faxes. We want to use our company fax number as caller id even it is assigned to a user extension.

I would like to suggest that the video recording and text transcripts be backed up in the Archiver feature as well

I would like to have the ability as Admin to upload user profile pics which would populate across our phone system. Right now I can log in to the IP address of my phone and upload pics to the local directory, but that only displays them on my phone.

have a number people can call to speak to a human being

I'd like some help with exporting specific users based on extension and number only

In user settings / group memberships , it would be a good option to be able to select mutiple call queues at the same time when you want to remove the user from them .

Why is it useful? • It will be useful because like many other company we have a long lists of number that need to be input as blocked numbers. Who would benefit from it? • It will benefits the admin users as it will ease the process. Ho...

This is to better the customer experience. If you are assigned to the call queue, there shoul be 1 communication channel for all customers helped in that call queue so nothing is dropped during the customer experience.