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RingCentral Admin Portal

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Allow only calls from inside extensions

We have a few business-critical locations that we don't want to receive outbound calls, only calls from inside the business. It would be useful to only be able to make that a rule easily or just to be able to be called only by using the extension.
Edward Gutierrez 6 days ago in RingCentral Admin Portal 0 New

Hold music must not play from the beginning

We are requesting if there is a possibility to have the custom hold music not play the music from the beginning everytime we put the customers on hold.
Alber Evangelista 6 days ago in RingCentral Admin Portal 0 New

Global Holiday Setting

This would allow users to enable a system wide setting for all IVR,'s and call queues to put them in a holiday mode rather than doing it individually
Intelesys Admin 9 days ago in RingCentral Admin Portal 2 New

More Granular User Caller ID Permissions

Would be great if administrators can decide which numbers a user can use for outbound caller ID. Right now, all company numbers, contact center routing numbers, and site numbers are visible to anyone who has access to change their caller ID at all...
Kevin Micol 9 days ago in RingCentral Admin Portal 0 New

Disable HIPAA for a specific user.

We aim to have the ability to deactivate HIPAA compliance for a particular user.
Kenneth Tarosa 9 days ago in RingCentral Admin Portal 0 New

Configure Caller ID of Forwarded Calls

would like to be able to configure what caller ID is used when forwarding calls to external numbers: Pass through caller’s CID outpulse queue/user/site CID Main application for option 2 is for on-call rotations. Recipient of call would know it’s a...
Kevin Micol 10 days ago in RingCentral Admin Portal 0 New

Push To Talk Analytics

looking for the ability to track, monitor, and report on Push To Talk analytics. This should include usage, but also would like to see channel connection logging and reporting as well.
Josh Kukitz 10 days ago in RingCentral Admin Portal 0 New

Blocking Specific Numbers Account Wide

Implement a system-wide restriction to block users from dialing a specific phone number while maintaining the ability to make calls to other numbers. One possible solution to block users from dialing a specific phone number system-wide while still...
Leigh Baltazar 10 days ago in RingCentral Admin Portal 0 New

Call Queue members visibility to calls in queue

Call Queue members visibility to calls in queue. When one user is on a call, they can still see incoming calls.
Jessa Remo 11 days ago in RingCentral Admin Portal 0 New

List on the online account for the phone passwords

We did contacted support and we advised that the warranty will be voided, It would be helpful if there is a interface on the online account where the admin can see the list of the phone passwords for the account
James Paul Bermoy 12 days ago in RingCentral Admin Portal 0 New