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RingCentral Admin Portal

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Notes section for general settings, IVRs, call queues, individual extensions

My company has many locations that serve various purposes. Each with their own hours, IVRs, preferences, call queues depending on what that location does. The settings on the IVRs and call queues can change depending on the time of year and as the...
Leah Oliver 23 days ago in RingCentral Admin Portal 0 New

Automated IVR - Call handling

Hello everyone, I am extremely excited out your auto IVR that handles your public calls initially. I would be interested in having that service for our business as it is interactive with clients. Let me know if you plan to roll it out to your Ring...
Carolina Rizzo 10 days ago in RingCentral Admin Portal 0 New

Sync company directory with Desk Phones

Enable a way of controllyng deskphones from the admin portal, i contcated suport and there is not even a way to sync the compnay directory with our desk phone Poly Edge E550
Patricio Barreiro 11 days ago in RingCentral Admin Portal 0 New

On-hold Indicator to Remind User a Caller is on Hold in Softphone App

We would like to have an on-hold indicator for our customer facing users, that use the softphone app. This would give them an alert at a certain interval reminding them they have a caller on-hold, if the caller has been on hold past a certain amou...
Denise Castor 11 days ago in RingCentral Admin Portal 0 New

more granular work hours schedule

we need a possibility to create more granular work hours schedules. Like Mo: 07:30-12:00 and 13:00-17:30 Tue: 07:30-12:00 and 13:00-17:30 . . . Fr: 07:30-12 and 13:00-16:00
Holger Haase about 1 month ago in RingCentral Admin Portal 0 New

Ability to have more than 25 devices in a paging only group

Ability to have more than 25 devices in a paging only group
Jeff Perlaky about 1 month ago in RingCentral Admin Portal 0 New

Ability to assign Custom Fax Cover Page to all Users with Extensions (Company )

Hello, we would like to use our Custom Fax Cover page for the entire company, (users with extensions) We must provide a disclaimer on our fax cover page as we send faxes with sensitive data. Currently our only option is to assist each of our end u...
Guest over 2 years ago in RingCentral Admin Portal 24 Planned

Please add the ability to have multiple group managers for a usergroup.

Please add the possibility of having multiple group managers for a user group. This would open up the possibility of having multiple group managers by proxy, for example to make call forwarding for group members in case of illness. I think this w...
Holger Haase 3 months ago in RingCentral Admin Portal 0 Under review

Allow Admins to Log in as any User

In several interactions with RingCentral support, their techs have logged in as our users to see what they are seeing. I'd like the ability to do that myself, as we have many remote users and it is not always convenient to video call with them for...
Arick Hauschild 5 months ago in RingCentral Admin Portal 0 Under review

Relocate RECORD USER NAME

PLEASE relocate the RECORD USER NAME button FROM User Details TO Voicemail! It makes so much more sense. Maybe both places would be great! Thank you!
A. Super Admin 9 days ago in RingCentral Admin Portal 0 New