RingCentral Admin Portal

This is useful and convenient when we want to add an external number to get a specific call to an external person

set up on the Admin portal where multiple users can receive fax and voicemail from the main line

I have been trying for over 15 minutes to find where I can add an extr extension (one without a device). I give up, I waste so much time trying to find things that should be simple to do and find.

It would be extremely helpful to be able to view all voice traffic in real time. When on Mitel I was able to see all steps each call took in real time. This was for all calls that hit the phone system not just contact center calls.

Sometimes call queue members leave themselves unavailable. We would like the capability to make them available.

Forward call queue calls if not answered to another call queue.

report where you can see how many calls are coming into a call queue and who is answering the call. And how calls are being answerd by each ext in the call queue

We have different roles set up, for example Sales. We would like the to be able to listen to all sales calls but no other recordings.

Call queues are able to see all unanswered clients and answer multiple clients at a time by putting the pervious client on hold to answer the next client.

Ability to generate a daily call log of each extension individually and separate from one another.