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RingCentral Admin Portal

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The capability to move a call queue member from Unavailable to Available.

Sometimes call queue members leave themselves unavailable. We would like the capability to make them available.
James Shaw 11 months ago in RingCentral Admin Portal 1 Already exists

Call queue forwarding

Forward call queue calls if not answered to another call queue.
Anthony Jabal about 1 year ago in RingCentral Admin Portal 1 Already exists

report where you can see how many calls are coming into a call queue and who is answering the call. And how calls are being answerd by each ext in the call queue

report where you can see how many calls are coming into a call queue and who is answering the call. And how calls are being answerd by each ext in the call queue
Guest about 1 year ago in RingCentral Admin Portal 1 Already exists

Record Calls Based on Department

We have different roles set up, for example Sales. We would like the to be able to listen to all sales calls but no other recordings.
Guest about 1 year ago in RingCentral Admin Portal 1 Already exists

Call Queues set on Simultaneous are able to answer more then one caller.

Call queues are able to see all unanswered clients and answer multiple clients at a time by putting the pervious client on hold to answer the next client.
Guest about 1 year ago in RingCentral Admin Portal 1 Already exists

Individual Call Log Reporting for each extension

Ability to generate a daily call log of each extension individually and separate from one another.
Guest over 1 year ago in RingCentral Admin Portal 1 Already exists

Call log delivery feature -

Please consider improving the format of delivery of the call log from a zip/csv to an easily accessible excel or google doc editable format with one click.
Guest over 1 year ago in RingCentral Admin Portal 1 Already exists

Role to Allow Adding Users with Softphone but restrict purchasing desk phones

We would like our Phone System Admins to be able to add User licenses with the free softphones, but not have the ability to purchase desk phones.
Guest over 1 year ago in RingCentral Admin Portal 1 Already exists

need to have more than 10 call forwarding to third party number

info@carolinareach.com need to have more than 10 call forwarding to third party number for after hours
Guest over 1 year ago in RingCentral Admin Portal 1 Already exists

Requesting feature to add more that 3 members to a ring group and to ring at the same time

Requesting feature to add more that 3 members to a ring group and to ring at the same time
Guest over 1 year ago in RingCentral Admin Portal 1 Already exists