I have been trying for over 15 minutes to find where I can add an extr extension (one without a device). I give up, I waste so much time trying to find things that should be simple to do and find.
It would be extremely helpful to be able to view all voice traffic in real time. When on Mitel I was able to see all steps each call took in real time. This was for all calls that hit the phone system not just contact center calls.
report where you can see how many calls are coming into a call queue and who is answering the call. And how calls are being answerd by each ext in the call queue
report where you can see how many calls are coming into a call queue and who is answering the call. And how calls are being answerd by each ext in the call queue
Call Queues set on Simultaneous are able to answer more then one caller.
Call queues are able to see all unanswered clients and answer multiple clients at a time by putting the pervious client on hold to answer the next client.