RingCentral Admin Portal

I would like to have the ability to hide certain user roles that are not in use. For instance, if I don't have any users assigned to the Standard role, I want to be able to hide it so the role selection looks cleaner. Maybe having a show/hide opti...

Please add an option within Custom Roles (or via other means) to restrict users from opening their own RingCentral support cases. A standard user is able to log in at https://support.ringcentral.com and open their own case, and that support site i...

I would like to suggest that the video recording and text transcripts be backed up in the Archiver feature as well

Whenever a caller calls the main number and wants to be connected to a specific extension, when the caller is about to be connected to that extension, the name of the extension should appear on the screen.

Would be better if we could retrieve sms logs for at least a year on the admin portal as we can only retrieve 90 days worth of data.

Configuring the HUD to put buttons on desk phones is non-functional, because you can't include numbers of people outside the RingCentral system, like cell numbers of field personnel. That requires programming the buttons on your desk phone manuall...

Please make call handling rights more granular in roles. For instance allow users to set direct forwarding but not change the personal business hour settings.

Similar to IVR Visual Editor, provide a option to visually see the current configuration and allow adjustments.

Manager over IT service desk would like to monitor calls that come into a specific call queue and not the individual user extensions (the manager does not want to accidentally monitor a user's personal call).

Please add a key template for the Poly VVX450 so we can centrally manage speed dials and the function of the softkeys.