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RingCentral Admin Portal

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Need to import a directory of external numbers to Admin portal so they can pushed out to all phones.

Currently, it appears that each phone (or user app) must be programmed individually with a directory of external numbers. This is an extraordinary amount of repetitive work, when the directory could/should be able to be pushed out centrally. Is th...
David Hutchison about 2 months ago in RingCentral Admin Portal 3 New

Uploading CSV file for Multi-Site Numbers Automatically

The customer wanted to upload a CSV file with phone numbers for Multi-Site. They wanted it to be done automatically so they don't have to add the multi-sites with numbers manually.
Bianca Serrano 7 days ago in RingCentral Admin Portal 0 New

Requesting an option to delete a line key os user on presence

Requesting an option to delete a line key os user on presence This is convenient if the user(s) is designated to receive inbound calls only.
Richard Patungan 7 days ago in RingCentral Admin Portal 0 New

Call monitoring group to Performance report

Call monitoring group to Performance report - Call monitoring groups should also be included in the list to filter for the performance report
Jessa Remo 7 days ago in RingCentral Admin Portal 0 New

Access end user recordings from the Users tab in the Admin Portal

To quickly identify what users have recordings, add "recordings" to the customizable columns under User. It benefits everyone to see recordings on the main page since not everyone does have recordings. See attachment.
Kimberley Eames 13 days ago in RingCentral Admin Portal 0 New

Inbound Calls Performance Reporting - Allow different view of data

Current State: Discrepancy of Inbound Call Count Between Call Queues and Users in Performance Report | RingCentral is a known issue. Problem Statement: Because of the the reporting using a 1:1 of inbound calls and the first user to answer, the rep...
Johannah Steinbrecher-Booker 14 days ago in RingCentral Admin Portal 0 New

Auto "accept queue call" toggle OFF for individual users based on schedule

We would like to see a feature added to the admin dashboard that would allow us to set specified times for "accept queue call" to be toggled off for all agents so that if an agent forgets to toggle this off at the end of their shift, it will be to...
Santiago Delgado 28 days ago in RingCentral Admin Portal 0 New

New Limited Extension: Ability to Select Inventory Phone Number

Currently, the inventory number is pre-selected when creating a limited extension. Users/Admins should have the ability to select a specific inventory phone number prior to the completion of the creation of the limited extension.
Jorge Mico 8 days ago in RingCentral Admin Portal 0 New

Add ability to assign as many lines in Presence Appearance as needed to be Key Type = Primary Line on Polycom VVX411 phones.

Add ability to assign as many lines in Presence Appearance as needed to be Key Type = Primary Line on Polycom VVX411 phones to optimize phones for Sales Team. I have 12 lines on desktop phone. I'm stuck with either all 12 being primary line or if ...
Mary Sachs 8 days ago in RingCentral Admin Portal 0 New

Extension of Data retention for Audit Trail for Tracking Purposes

I hope we can extend the Audit Trail Data Retention for tracking purposes for at least a year or so to see all changes have been made to the account.
Kenneth Tarosa 15 days ago in RingCentral Admin Portal 0 New