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RingCentral Admin Portal

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Allow phone assignments without adding a new number

Please allow a phone to be ordered without assigning a number to it. Sometimes phones are needed for replacement, stock, testing, etc... and do not need to purchase a DID to associate with it.
Joseph Williams 6 days ago in RingCentral Admin Portal 0 New

Grant ability for Admins to remove holds on phones being updated

Admins need the ability to remove the change freeze on user account phones once the phone is received. I should not have to open a ticket to assign a phone to a user because a new phone was ordered, received and not updated on RC and the shipping ...
Joseph Williams 6 days ago in RingCentral Admin Portal 0 New

Add a phone when creating a new user

Please add the ability to add or purchase a phone when creating a new user. This would be fare more efficient
Joseph Williams 6 days ago in RingCentral Admin Portal 0 New

primary number as default callerID

option to make a default, that newly added extensions have its own primary number as callerID, instead of a main account number as callerID
Petr Stourac 24 days ago in RingCentral Admin Portal 0 Under review

Scheduling agent in Queues

Our supporter care team needs to schedule our French Queue in a way that an agent is available for the queue every other week. Using Custom Rules does not work for that purpose. The closest option is to add a Custom Rule that sets this agent's ext...
Dominic Rouette 13 days ago in RingCentral Admin Portal 0 Under review

Release notes do not contain all fixes or modifications

The addition of this URL (https://support.ringcentral.com/release-notes.html) is great. I was unaware that this even existed until RingCentral support offered it. I did notice that some feature changes or fixed issues are missing from the release ...
Rob Morrison about 2 months ago in RingCentral Admin Portal 0 Under review

Option to schedule the user invite email to be sent on a specific date.

I frequently create extensions ahead of time for new users in my environment. Lets say Jane Doe starts on Monday morning, I'll have everything set up and done for her Friday afternoon, including her new RingCentral extension so she's ready to get ...
Cole Devitt about 1 month ago in RingCentral Admin Portal 0 Under review

Restrict access to Admin Portal by geographic location of IP address

Prevent logins from IP addresses that are located in certain geographic locations. For instance, give the company the ability to restrict countries or regions of the world where they do not have a presence. This would provide additional security b...
O-Ren Ishii 4 months ago in RingCentral Admin Portal 1 Under review

Custom ring back time settings needed in Admin portal.

We would like the ability to set our ring back to receptionist at a lower interval. It is currently hard coded to 5 minutes, and we lose calls due to the long wait time. If we had the ability to set it lower, it would greatly help our business dur...
Eric Entin about 2 months ago in RingCentral Admin Portal 0 Under review

Missed call % factoring in calls even when on DND, would like that to be taken out of consideration on Performance Reports

My company is really trying to dig into and monitor track our employees missed call percentage. So i have been pulling performance reports that have the "% Missed (w/VM)" stat HOWEVER we are noticing this stat is even docking the employee when the...
Kayla LaCross 9 days ago in RingCentral Admin Portal 0 New