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RingCentral Admin Portal

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Allow admins to change user profile information (including pictures)

Tough to get users to take the time to upload and change their profile pictures. It would be great for admins to be able to use existing employee pictures (I.E. from Id badges/access cards) and update them globally. Even BETTER it would be great t...
Guest over 2 years ago in RingCentral Admin Portal 11 Under review

Allow administrator to turn off Call Log Email Delivery for tenant that enforce SSO only.

Our tenant is SSO only and a terminated user has their Call Log Email Delivery on and we are unable to log in as the user to turn it off due to SSO only. Disabling the user does not stop the email from being deliver neither. We cannot delete the u...
Jerry Be 11 months ago in RingCentral Admin Portal 1 Under review

Add Public Holidays into the Call Queue Schedule

I understand that we have custom rules in place but when you are a big organisation with multiple call queues in different time zones the config can become a mess. We have simplified our call queues by using the overflow features instead of custom...
Damian Kopacki 7 months ago in RingCentral Admin Portal 0 Under review

Refresh button on LOB Analytics

Create a button that would allow you to refresh the data without changing the dates
Danielle Schrader 14 days ago in RingCentral Admin Portal 5 Under review

Access to everyone's voicemails by clicking on there extension without a password as Super admin!

As a super admin we should have access to all users passwords without having to change their password or pin! As owners of the business and phone account we shouldn't have to go through this to protect ourselves from suspicious activity from emplo...
Guest over 2 years ago in RingCentral Admin Portal 3 Under review

Retain and Assign Site to Inventory Numbers

We have many sites that have their own set of purchased and reserved numbers. If we move the numbers to inventory, I don't see a way to assign a "company" number to a site once in inventory. If I assign a spare number to the site it belongs to it ...
Connie Skrivseth 10 months ago in RingCentral Admin Portal 1 Under review

Gain admin visibility of user created speed dials on hardphones

It would be very nice if admins could see users created speed dials on their hardphones. Currently, only admin created speed dials are visible in the admin portal. As such, if a user has a custom speed dial they made, and an admin is not aware of ...
Connor Williams 9 months ago in RingCentral Admin Portal 1 Under review

Duplicate Queue / Copy Queue / Queue Templates

Option to "Copy All Attributes From" Option when creating a new queue. or "Dulicate Queue" or "Select Queue Template" All of the above would clone all queue details including members and custom rules, greeting and hold etc ... Example: I was creat...
Steve Carroll about 2 months ago in RingCentral Admin Portal 0 Under review

Visual Call Editor in Call Queue Menu

Similar to IVR Visual Editor, provide a option to visually see the current configuration and allow adjustments.
Brett Spring 3 months ago in RingCentral Admin Portal 0 Under review

Ability to download call recordings simultaneously

Please add feature to download all recording all at once, too hard to download one by one
company . 5 months ago in RingCentral Admin Portal 0 Under review