RingCentral Admin Portal

It seems everyday we get an email telling us the same thing for all of our ports even if nothing changed. I would recommend only sending an email when something changes or maybe one email with all the outstanding ports and make the subject line “s...

We would like to have a feature to assign * key to the operator extension

Currently, if you have automatic call recording enabled for a user, you have to access all of the call recordings for that user via the Call Log. However, if you only have on-demand call recording enabled for a user, they can access their recordin...

Would be beneficial to see a report of all the missed calls over the past month or so. This may already exist but struggling to find it.

Admin that is set as Call queue manager should have the option to generate a report on analytics and include other users not just the member of the call queue

In the admin call log add inbound and outbound SMS messages. It would be nice to see who is texting and what is being said while looking at all of the calls/faxes made.

For supported phones like the Polycom VVX 450, we should be able to control all the buttons for all types of uses, not just Presence and park locations. We should be able to add extensions and speed dials, paging groups, etc. to keys on the phone ...

Currently with auto-receptionist custom rule, we can either modify the complete weekly schedule or specify date-range. However, if we have any special day(holiday) where we need complete day off or modification in working hours, then we have to ch...

it is easier to attach files to faxes this way

When accessing the portal from a mobile device browser and making changes, we cannot save because the chat icon is in the way.