RingCentral Admin Portal

I would like to have alerts setup similar to the 911 alerts when a specific extension is dialed. For example, if I dial extension 3228, I would like an email and text alert sent to designated people.

The customer wanted their call queue members to be notified and pick up another call even if they were already engaged in a call. Explain that we have a Pickup Feature but it will only work when the queue is full.

For RingCentral Fax, for each extension can we have the ability to edit the information presented in the header? For example I would like to remove the name in the From field and just have the fax number, and also remove from the To field the numb...

Hello, From a User Template, we are not able to attribute site management on the Role (cf screenshot 'Template view'). From a User, we are able to do it successfully (cf screenshot 'User view'). Basically we need to have the screenshot 'User View'...

I would like to be able to give access to my users so that they can reset their PIN or make changes that are allowed within User Details of their extension while simultaneously blocking fields of my choice within that extension.

Create feature that shows similar data using Analytics report and Call logs excel file. Downloaded excel file from Call logs shows different data using Analytics portal. Total number of outbound calls shows different number when compared to Analyt...

As per support case 16076197 When users set DnD, if they are also members of a queue, they will continue to recieve notifications/calls from incoming calls routed from a queue. To be truly in DnD mode users have to Turn off "Accept call queues" an...

There needs to be a way to determine how long and how often each individual extension spends on DND. This report also needs to consider business hours as to not ding the individual for DND after hours

The analytics for RingCentral are a little vague. For Customer Service teams monitoring missed calls is essential. There needs to be a way to differentiate what calls are "missed" (IE the CS rep was available but didn't answer the phone/it rang th...

Increase Number of Allowed Recordings The current number of recordings stored by RingCentral per account is 100,000. This should not be the case for bigger companies. They should have the ability to opt for larger bandwitdth of recordings that Rin...