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Coming March 1, 2024: A new and improved ideas portal!

The RingCentral Ideas portal will be offline from February 25 until February 29 while we complete our transition. To learn more about this change, read our announcement in the RingCentral Community.

Coming March 1st: A new & improved Ideas Portal! The Ideas Portal will be under construction and offline February 25th - February 29th. Click here to learn more about this change.

RingCentral Admin Portal

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More granular permissions for users

In my case, we need to permit a user to export/download SMS logs, but per RingCentral technical support, the only way to achieve this is to elevate the user to Super Admin. This goes against industry best practices of "least privilege." It would b...
Doug Stubenbordt 3 months ago in RingCentral Admin Portal 1 New

Different schedule hours for call queue members to be available at certain time periods over a day

Is it possible to set custom schedules for specific call queue members throughout a day? i.e. member 1 is available between 9am and 5pm their local time (EST) Member 2 is available between 9am and 5pm their local time (PST) Member 3 is available b...
Doroteo Valle 4 months ago in RingCentral Admin Portal 0 New

Enabling Logging for enabling or disabling External Guest Communication

Our security if very high and we found that this was turned on by an admin however, it is not being logged anywhere in the system. We would like to track these types of changes.
Kevin Fitzpatrick 4 months ago in RingCentral Admin Portal 0 New

Call waiting options

"Additional enhancements of selecting options on what to do with the call after call waiting is turned off is TBD after Q3 2023." <---- Heavily waiting fot this. we need to send calls directly to a team call queue whilst user is already engaged...
Holger Haase 5 months ago in RingCentral Admin Portal 0 New

Sort Users by Last Name in Admin Portal

Finding users in the Admin Portal would be much easier if you could sort by Last Name. Currently you can only sort by First Name. With 1800 users, there are lot more duplicate first names than last names.
Tim Warren 6 months ago in RingCentral Admin Portal 0 New

Auto "accept queue call" toggle OFF for individual users based on schedule

We would like to see a feature added to the admin dashboard that would allow us to set specified times for "accept queue call" to be toggled off for all agents so that if an agent forgets to toggle this off at the end of their shift, it will be to...
Santiago Delgado 6 months ago in RingCentral Admin Portal 0 New

Add a feature that enables DND to turn on while the user is in an active call.

Having a feature that enables DND to turn on while the user is in an active call avoids having an incoming call ringing away while waiting for you to interrupt your current call to answer. The feature is available for video call already but just n...
Peter Daniel 6 months ago in RingCentral Admin Portal 1 New

CNAM for individual user for UK account

Customers would like to enable CNAM for individual users on their admin portal.It will help customer to assigned an individual CNAM for their user when making outbound calls to their client.
Hiromithu Ishigaki 6 months ago in RingCentral Admin Portal 0 New

SMS tracking data by user for reporting purposes

We need to be able to track our team's usage and numbers for KPI.
Sundae McMillan 7 months ago in RingCentral Admin Portal 0 New

Allow all users to use texting system with the company phone number

Allow all users to use texting system with the company phone number. This idea is useful because clients can send a text directly to the person how is responsible for that request.
Zoriana Stawnychy 7 months ago in RingCentral Admin Portal 0 New