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Coming March 1, 2024: A new and improved ideas portal!

The RingCentral Ideas portal will be offline from February 25 until February 29 while we complete our transition. To learn more about this change, read our announcement in the RingCentral Community.

Coming March 1st: A new & improved Ideas Portal! The Ideas Portal will be under construction and offline February 25th - February 29th. Click here to learn more about this change.

RingCentral Admin Portal

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Caller ID and Call Queue name not showing when answering on MS teams

When answering calls using MS teams app, it should show the caller ID and call queue name
Jessa Remo 5 months ago in RingCentral Admin Portal 0 New

Admin Portal alert if a phone is offline

In the RingCentral Admin Portal provide a way to set an alert when a physical phone is offline to send an email to an administrator.
Tracey Lulek over 1 year ago in RingCentral Admin Portal 0 Under review

Give administrators the ability to report on text messaging (number sent/received, and even view the text)

I need to be able to confirm remote employee activity - #of text sent / received / time of day ( and even the content of those text ).
Guest about 3 years ago in RingCentral Admin Portal 3 Under review

One-time purchase for SMS plans

we wanted to purchase a “bundle” when I needed it and not a monthly subscription. An SMS plan that does not renew every month.
Vanessa Cadon about 2 months ago in RingCentral Admin Portal 0 New

Make call queue numbers available as outbound caller ID numbers in User Settings templates

Currently numbers assigned to call queues are not available to be used as outbound caller ID numbers in User Settings templates. They appear in individual user settings, but when you are editing a template only site-level numbers appear. If you ha...
Guest over 2 years ago in RingCentral Admin Portal 0 Under review

Rate Center Changes

It is confusing to get a number from a different area that reflects that it is local when it is not close the impacted area. For example, the area codes 608 and 715 will reflect that they belong to Green Bay even though they are not, they just hap...
Brian Miller over 1 year ago in RingCentral Admin Portal 1 Under review

Enable ability to add call queues to templates for new users

Adding this function would save an immense amount of time when a new agent is added to the system. At the moment, when I add a new user, I have to manually go in to each queue and add the new user via the Call Handling & Members sub-menu. We h...
Travis McCarthy over 2 years ago in RingCentral Admin Portal 1 Future consideration

Allow to Page from External Phone Number or Device

It would be great if we had an option to call a certain number and connect to IVR then allow to connect to send a page to the Paging Group. The current RingCentral setup only allows pages from user extensions within the account that are added to t...
Zander Marcus 3 months ago in RingCentral Admin Portal 0 New

Hunt Group In Lieu of Ringing Group

A "hunt group" works very similar to a "ringing group". A Hunt Group feature defines the call coverage of an extension, which can include multiple steps including a group of extensions that ring simultaneously or individually, and voicemail. Hunt ...
Jonathan M Farley over 1 year ago in RingCentral Admin Portal 2 Under review

I need to change my default to UK calendar settings eg in UK today is 6/8/21 not 8/6/21

It is confusing having American settings.
Guest over 2 years ago in RingCentral Admin Portal 1 Under review