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RingCentral Admin Portal

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Every web page with list should be able to download

Similar to what Zoom or WebEx has, every single admin web page that shows list of user, list of Call Queue , list of information showed be able to download.
Mirza, Aurangzeb 5 months ago in RingCentral Admin Portal 0 Under review

Holiday Schedule

Saves time building a manual holiday schedule: the app would automatically retrieve the Federal Holidays (for USA) or Bank Holidays (for UK) on an annual basis (Jan of each year most likely) and automatically create a templae that can be applied i...
MOK Pers 6 months ago in RingCentral Admin Portal 0 Under review

Automated Audit Trail reports

Looking for a way to make it possible to schedule daily, weekly etc. audit trail reports to be emailed from the rc admin portal. Using certain filters for extensions, departments, etc.
Jake Fletcher IT 6 months ago in RingCentral Admin Portal 0 Under review

Audit Trail custom filtering

Looking for a way to limit the scope of the Audit Trail access to only specific departments/teams/extensions without full access to all sites and the company.
Jake Fletcher IT 6 months ago in RingCentral Admin Portal 0 Under review

Allow caller to leave voicemail or choose to have a text back to start text communication

Other companies have an option of choosing a text back rather than leave a voicemail, I see this was brought up by other people, will it be rolled out soon? Would rather not have to change providers, but the world is changing to text and we have t...
Robert Thyr 6 months ago in RingCentral Admin Portal 0 Under review

Send unknown callers to voicemail

It would be extremely helpful to send incoming calls that do not have a phone number, or any callers not listed in company or personal contacts, to be sent directly to voicemail. That way we do not get bothered by spam calls, but if call is legit,...
Timothy Toben 6 months ago in RingCentral Admin Portal 0 Under review

New account password

When creating a new account and setting a password I created a strong password and get Green Checkmarks that it fits requirements, but the account does not get created because of an illegal special character. PLEASE state what special characters C...
Ronald Marisie 6 months ago in RingCentral Admin Portal 0 Under review

Organizing "Presence" on phones

Best used for a receptionist type phone, it would be great to be able to easily reorganize the names in the Presence. We keep them alphabetical for our receptionists to make it easy. With the current set up, you have to delete everyone further dow...
Kent Atzinger 6 months ago in RingCentral Admin Portal 0 Under review

Option to choose the file type when backing up call recordings externally

This is important when we want to connect with a speech analytics tool as the .wav file has the best audio quality.
Anim Rahman 7 months ago in RingCentral Admin Portal 0 Under review

Scheduling agent in Queues

Our supporter care team needs to schedule our French Queue in a way that an agent is available for the queue every other week. Using Custom Rules does not work for that purpose. The closest option is to add a Custom Rule that sets this agent's ext...
Dominic Rouette 7 months ago in RingCentral Admin Portal 0 Under review