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RingCentral Admin Portal

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Include contact list in VM Forward option

As an Admin, I need to forward voicemails from exiting employees to current staff for review, but the team’s information does not populate. It does not make sense to have this contact search feature embedded in the system when the company contacts...
Stephanie Wierman-Johnson 7 months ago in RingCentral Admin Portal 0 New

Mute Conversations within Inbox

You can mute messages, but would like to also be able to mute items in the inbox
Aaron Vietor 4 months ago in RingCentral Admin Portal 0 New

Call forwarding setup

My customer would like to have their reception phone ring once and then their custom greet caller with a message play and finally by the reception phone ringing. This way the customer would get a heads up that an incoming call is coming into the b...
Tony Knight 4 months ago in RingCentral Admin Portal 0 New

Consolidate contacts shown in teams intergration or be able to opt out of showing teams contacts

Consolidate contacts shown in teams intergration or be able to opt out of showing teams contacts
Bryan Kerstiens 4 months ago in RingCentral Admin Portal 0 New

Queue overflow user status

Looking to add the queue status function to an overflow queue. Currently if queue "A" is alerted but no users available, the call will over flow to queue "B". This works correct but users in queue "B" are not able to use the queue status to turn o...
Ryan Cutler 4 months ago in RingCentral Admin Portal 0 New

Canned Text Automatically Added to Bottom of Text Message.

Due to recent laws in the last year or so, we are required to let the person being texted(SMS) to opt out of receiving future text messages. Can we have a canned text message added at the bottom of each text message we send allowing the person to ...
Chris Panariello 4 months ago in RingCentral Admin Portal 0 New

Presence set different greeting or an identifier when a call is from another user

Way to set different greeting or an identifier when a call is from another user when set with Presence to ring when other users ring.
Jessa Remo 4 months ago in RingCentral Admin Portal 0 New

Reserve URLs for email addresses

In a comparable product line, there is an option to register (prove ownership of) a URL, and then all email addresses with that URL are locked to our account only. What is happening is employees are creating their own free accounts outside of our ...
Richard Valenta 7 months ago in RingCentral Admin Portal 0 New

SMS Autoreply but on IVR Level

The current SMS autoreply is for user level only. https://www.ringcentral.com/apps/automator You can only send an autoreply from the direct number but not on the IVR menu number or phone numbers attached to the IVR menu.Please have that feature av...
Maribel Lopez 7 months ago in RingCentral Admin Portal 0 New

Porting Concern

The customer would like to have the option to change the time regardless of the Timezone during the port in process or after submitting the said request.
John Paul Ramirez 7 months ago in RingCentral Admin Portal 0 New