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Splitting Automatic Call Recording message for different languanges

It would be great if when setting up an IVR with different language options that the message in Automatic Call Recording can be split for these different languages. Currently it plays the one message for all options so if the message is in english...
Gerardo Rossi 3 months ago in RingCentral Admin Portal 0 Under review

Interrupt Audio when call is on hold

Customer would like a feature where when a call is on hold, an interrupt audio will play
Maribel Lopez 4 months ago in RingCentral Admin Portal 0 Under review

Remove Toggle off "Allow Incoming calls while in a meeting" for all the users in the admin portal.

Please add a feature on the service web where the customer can remove the " Ability to toggle off "Allow Incoming calls while in a meeting" for all the users in the admin portal.
John Paul Ramirez 4 months ago in RingCentral Admin Portal 0 Under review

Include the voicemail greeting to automatic call recording or the voicemail left

. We want a feature wherein the voicemail greeting that the caller heard on the call or before they left a voicemail should be included on the actual voicemail left. If the automatic call recording is turned on, we need the actual voicemail greeti...
Maribel Lopez 4 months ago in RingCentral Admin Portal 1 Under review

Increase SMS Allocation

Please consider increasing the sms allocation. Unlimited sms has been downgraded to a very limited allocation which is not enough and we have to pay extra if we go over when we sign up for unlimited and other carriers still has unlimited sms feature.
James Peterson 5 months ago in RingCentral Admin Portal 0 Under review

Add emergency location to User Phones list and add ability to export list

This would be useful to review the current user phones in the company to ensure they are set to correct location and more importantly emergency location, adding this idea after ours were wrong and got routed to wrong 911 location.
Geoffrey Mayhew 5 months ago in RingCentral Admin Portal 1 Under review

The caller ID should be longer then 15 characters.

The caller ID being 15 characters long is not long enough. I can not fit my company name on it. This is leading to my client not knowing who is calling. Infact, 15 characters is not even long enough for my full name, nor any of my employee's names...
Alexander Goreham 5 months ago in RingCentral Admin Portal 0 Under review

Lots of caller hang ups = Lots of silent 2 second voicemails Callers that don't leave a message—and hang up a second or two after the beep—means that I get a 1-2 second voicemail message of silence. Please create a feature that users could choose to NOT save these types of calls to voicemail. Something like ignore/delete any message shorter than 2 seconds. Maybe have a range of time.

All users.
George Milz 5 months ago in RingCentral Admin Portal 0 Under review

Filter to Function for SMS Log Reports

The SMS log filter is already an active option on the Admin Portal however, the feature is not functioning correctly. Even if a number is searched, the results wouldn't change. Even if the filter for inbound or outbound is selected, same thing hap...
Jorge Mico 5 months ago in RingCentral Admin Portal 0 Under review

Message-Only Extension - Admin Activation

It would be very useful to be able to create a message-only extension that does not require interaction beyond administrator creation. Administrators should be able to configure the PIN code and activate without an end user receiving an email and ...
Jack LaQuatra 5 months ago in RingCentral Admin Portal 0 Under review