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RingCentral Admin Portal

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Ring Central error codes need to be redone.

The error codes present by the Ring Central admin panel are worthless. An error messages purpose is to tell the user that A) Something has gone wrong, and B) What that something is, and directions to resolving that issue. In the phone # Transfer a...
Beyond Wireless Head Office 8 months ago in RingCentral Admin Portal 0 Under review

Turn off outbound faxing by user

We are a healthcare facility and we only allow our Medical Records staff to fax out. I'm shocked RC doesn't have this capability. Yes, I've tried turning the number type from 'voice and fax' to only 'voice' - this only prevents what the number can...
Heidi Huebner 8 months ago in RingCentral Admin Portal 0 Under review

Add Brave browser compatibility

I use Brave browser but cannot login to the admin portal using it. I have to use Chrome. I get an error message about it being temporarily unavailable.
Jim Heath 8 months ago in RingCentral Admin Portal 0 Under review

Make reports shared with all super admins

Feature request to make reports shared with all super admins
Micheela Ellson 9 months ago in RingCentral Admin Portal 1 Under review

Forward from admin portal to phone mailbox

Similar to Entcom-I-69 I believe, but we have a workflow need for staff using the web interface to check a queue voicemail box to be able to then forward the message to a phone extension, not an email.
Richard Valenta 9 months ago in RingCentral Admin Portal 0 Under review

More granular settings for Sequential call queue member rotation

Ability to set call queue members to rotate every week instead of by call like it currently setup for. Any inbound calls that would come in would be the responsibility of only one member for that weekend instead of ringing the next member in line,...
Joseph Cazar 9 months ago in RingCentral Admin Portal 1 Under review

Call to external number notifying a voicemail was left

Have an inbound call routed to a specific call queue based on a custom answering rule set up. That call would then go to voicemail letting the caller know to leave a detailed message. Once the voicemail is left, the member that is designated to an...
Joseph Cazar 9 months ago in RingCentral Admin Portal 0 Under review

Show call groups user is assigned to and add/remove call groups from the user account page

In general, I really wish the user's account page resembled AD a bit more in terms of the information present in one singular location. Id like to be able to open a user's account and see all the call groups that that user is in. While we are at i...
Gaege Rivera - 1603 9 months ago in RingCentral Admin Portal 0 Under review

Notify the user community of major changes to how RingCentral acts based on user actions

Recently, you changed what happens when a user is Deactivated then deleted. Previously, the DL was moved to Unassigned Extensions. Now the DL is deleted, the license put in a pool, and the number put in Number Inventory. We think two things: 1. Th...
Roger Mulock 10 months ago in RingCentral Admin Portal 1 Under review

Reset and assign option for not activated lines

if the line / phone is activated you have the option to disable and then reset and assign the line /phone but if the user never activated or it is a generic line then there is no quick option to reset and assign. you can just put in new user name ...
Ken OConnor 10 months ago in RingCentral Admin Portal 1 Under review