Skip to Main Content

RingCentral Admin Portal

Showing 1076

Interrupt Audio when call is on hold

Customer would like a feature where when a call is on hold, an interrupt audio will play
Maribel Lopez 6 months ago in RingCentral Admin Portal 0 Under review

Remove Toggle off "Allow Incoming calls while in a meeting" for all the users in the admin portal.

Please add a feature on the service web where the customer can remove the " Ability to toggle off "Allow Incoming calls while in a meeting" for all the users in the admin portal.
John Paul Ramirez 6 months ago in RingCentral Admin Portal 0 Under review

Include the voicemail greeting to automatic call recording or the voicemail left

. We want a feature wherein the voicemail greeting that the caller heard on the call or before they left a voicemail should be included on the actual voicemail left. If the automatic call recording is turned on, we need the actual voicemail greeti...
Maribel Lopez 6 months ago in RingCentral Admin Portal 1 Under review

Allow Admins to turn "Accept Call Queue Calls" on and off via Admin Portal for extensions

We can see if call queue members are available, busy, or unavailable but cannot turn the "Accept Call Queue Calls" feature on for extensions via the admin portal. Some of our extensions are desk phones and there is no way to login as the extension...
6001 Mark Beaver 6 months ago in RingCentral Admin Portal 1 Under review

Add Admin option to change Availability Status for Users

I discovered that there isn't a way currently to adjust our employee availability in the Admin Portal. This would be nice in cases where employees call out sick and we can move their availability as Admins to "Invisible". It helps us see who is ac...
Carolyn Steffek 6 months ago in RingCentral Admin Portal 0 Under review

On-hold Indicator to Remind User a Caller is on Hold in Softphone App

We would like to have an on-hold indicator for our customer facing users, that use the softphone app. This would give them an alert at a certain interval reminding them they have a caller on-hold, if the caller has been on hold past a certain amou...
Denise Castor 6 months ago in RingCentral Admin Portal 0 Under review

Increase SMS Allocation

Please consider increasing the sms allocation. Unlimited sms has been downgraded to a very limited allocation which is not enough and we have to pay extra if we go over when we sign up for unlimited and other carriers still has unlimited sms feature.
James Peterson 7 months ago in RingCentral Admin Portal 0 Under review

Add emergency location to User Phones list and add ability to export list

This would be useful to review the current user phones in the company to ensure they are set to correct location and more importantly emergency location, adding this idea after ours were wrong and got routed to wrong 911 location.
Geoffrey Mayhew 7 months ago in RingCentral Admin Portal 1 Under review

The caller ID should be longer then 15 characters.

The caller ID being 15 characters long is not long enough. I can not fit my company name on it. This is leading to my client not knowing who is calling. Infact, 15 characters is not even long enough for my full name, nor any of my employee's names...
Alexander Goreham 7 months ago in RingCentral Admin Portal 0 Under review

Lots of caller hang ups = Lots of silent 2 second voicemails Callers that don't leave a message—and hang up a second or two after the beep—means that I get a 1-2 second voicemail message of silence. Please create a feature that users could choose to NOT save these types of calls to voicemail. Something like ignore/delete any message shorter than 2 seconds. Maybe have a range of time.

All users.
George Milz 7 months ago in RingCentral Admin Portal 0 Under review