RingCentral Admin Portal

Kind of baffling to me that there is no option to restrict users from exiting a call queue nor is there a way to send alerts to a manager if someone stops accepting call queue calls. Only option we have right now is to create a custom role for the...

There is not a way to identify all email addresses that are listed in RingCentral to receive notifications for message only mailboxes. We have a need to determine if any terminating employee is listed in the notification field to receive notificat...

The ability to search meetings is limited to meeting ID or Host. And, the host name must be an exact match as the users profile. Expand search criteria to include wild-card, participants, IP Address, etc.

we currently have Ring Central Desktop app and some associates have the RingCentral App integrated with Microsoft outlook. Wondering if while using the Outlook interface if we can direct message other associates, as we can with the Desktop interface.

We are looking to be able to retain chat logs of Employees. When we disable an account to cut off access to an employee who was terminated and re-enable it, the chat is cleared.

The incoming caller ID information provided to an added member in a phone sys. group queue extension and call routing detail given to the caller differ when an Active custom rule is used. The member needs to know when calls being received are from...

We have Service Business Developments Centers for each of our locations and would like the Director to be able to manage her own staff. Currently if I assign her User Admin access it is for all employees across the organization. I would like the a...

Right now Admins can still see who calls all lines, the ability to designate a line completely anonymous would be benficial.

In the Live Reports, there should be a report for # of voicemail. In the Performance Reports, there should be a KPI for VM Redirects. That way, the redirects VMs can be compared side-by-side with the actual voicemails so users and admins can easil...

can we add option for zip code while using multi Level IVR or adding the option to enable dial by extension on multi level ivr