RingCentral Admin Portal

The SMS log filter is already an active option on the Admin Portal however, the feature is not functioning correctly. Even if a number is searched, the results wouldn't change. Even if the filter for inbound or outbound is selected, same thing hap...

It would be very useful to be able to create a message-only extension that does not require interaction beyond administrator creation. Administrators should be able to configure the PIN code and activate without an end user receiving an email and ...

We would like to change notification subject and body on calls as currently it's an incomprehesible mess especially if forwarding is in place. Currently our notification shows: Subject : New call from <Area or Callers ID> - <Fwd Call grou...

Option to "Copy All Attributes From" Option when creating a new queue. or "Dulicate Queue" or "Select Queue Template" All of the above would clone all queue details including members and custom rules, greeting and hold etc ... Example: I was creat...

It would be useful to be able to see if a user had accept queue calls toggled on or off. If not able to toggle them on for a user, just the ability to view if they have queue calls enabled.

When employees are out sick, other members of the company would need to see the messages that are being sent to their Teams. Please find a way for messages under Teams to be sent to admin without having to log into other people's RC accounts..

Configuring the HUD to put buttons on desk phones is non-functional, because you can't include numbers of people outside the RingCentral system, like cell numbers of field personnel. That requires programming the buttons on your desk phone manuall...

Allowing one user with multiple phones (multiple offices at same site) to access notification emails from RingCentral would be helpful. As it stands, only one email address is allowed for each user. For those with multiple phones, it is impossible...

This is to better the customer experience. If you are assigned to the call queue, there shoul be 1 communication channel for all customers helped in that call queue so nothing is dropped during the customer experience.

We would like to prevent users from editing their profile information and pictures. We would also like to remove all edited profile pictures from user accounts. I opened a case on this and RC came back to say "We understand that you need assistanc...