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RingCentral Admin Portal

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Alerts when entering and leaving call queue + restricting users from exiting call queue

Kind of baffling to me that there is no option to restrict users from exiting a call queue nor is there a way to send alerts to a manager if someone stops accepting call queue calls. Only option we have right now is to create a custom role for the...
Guest about 2 years ago in RingCentral Admin Portal 1 Under review

Report/Export of Emails Listed for All Notifications

There is not a way to identify all email addresses that are listed in RingCentral to receive notifications for message only mailboxes. We have a need to determine if any terminating employee is listed in the notification field to receive notificat...
Bethany Garcia over 2 years ago in RingCentral Admin Portal 0 Under review

RingCentral Meeting Anaytics / Reporting

The ability to search meetings is limited to meeting ID or Host. And, the host name must be an exact match as the users profile. Expand search criteria to include wild-card, participants, IP Address, etc.
Jonathan M Farley over 2 years ago in RingCentral Admin Portal 1 Under review

Add Direct Messaging to Outlook Inferface

we currently have Ring Central Desktop app and some associates have the RingCentral App integrated with Microsoft outlook. Wondering if while using the Outlook interface if we can direct message other associates, as we can with the Desktop interface.
Guest over 2 years ago in RingCentral Admin Portal 1 Under review

Chat logs for RingCentral

We are looking to be able to retain chat logs of Employees. When we disable an account to cut off access to an employee who was terminated and re-enable it, the chat is cleared.
Guest over 2 years ago in RingCentral Admin Portal 0 Under review

Call handling, caller ID, play announcement for call queue setting match/carry over to matching Active Custom Rule setting

The incoming caller ID information provided to an added member in a phone sys. group queue extension and call routing detail given to the caller differ when an Active custom rule is used. The member needs to know when calls being received are from...
Lynnette Hitchcock over 2 years ago in RingCentral Admin Portal 0 Under review

User Admin - Select who they can administer

We have Service Business Developments Centers for each of our locations and would like the Director to be able to manage her own staff. Currently if I assign her User Admin access it is for all employees across the organization. I would like the a...
Susan Pieroni over 2 years ago in RingCentral Admin Portal 1 Under review

Completely anonymous compliance lines

Right now Admins can still see who calls all lines, the ability to designate a line completely anonymous would be benficial.
Damian Marinaccio over 2 years ago in RingCentral Admin Portal 0 Under review

Voicemail and Voicemail Redirect Reports in Analytics

In the Live Reports, there should be a report for # of voicemail. In the Performance Reports, there should be a KPI for VM Redirects. That way, the redirects VMs can be compared side-by-side with the actual voicemails so users and admins can easil...
Hannah Tieu over 2 years ago in RingCentral Admin Portal 0 Under review

level IVR/enabling the dial by extension option

can we add option for zip code while using multi Level IVR or adding the option to enable dial by extension on multi level ivr
John Ramirez over 2 years ago in RingCentral Admin Portal 1 Under review