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RingCentral Admin Portal

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A platform for management to be able to view all outgoing and incoming SMS messages from callers

This tool would be incredibly useful for when staff calls out for the day to keep up with communication with our customers, along with being able to assist with communication training for staff.
Tiffany Sousley 10 months ago in RingCentral Admin Portal 1 Under review

Option for voicemail to use specific extension's greeting instead

When specifying a specific extension as the recipient of voicemail in both call queues and for users, have the option of using the greeting of the other user/queue instead of requiring a greeting at both extensions. Example: Incoming call to a que...
James Framke 10 months ago in RingCentral Admin Portal 0 Under review

Character Limit is too short when naming a Phone #

Please increase the character limit on the "Name" field of the "Number Detail Page".
Sasha Madfes 10 months ago in RingCentral Admin Portal 0 Under review

Report to show availability for calls for team members

I would like to see how much time team members have their status on available during the working day.
Jennifer Thoele 10 months ago in RingCentral Admin Portal 0 Under review

Bulk editing of queue members

We have a need to keep extensions but bulk replace the owners/users each semester in our RC Office call queues.
Travis Cook 11 months ago in RingCentral Admin Portal 0 Under review

Forward Fax # directly to email address

We need the option to forward faxes from our Inbound Toll Free Fax numbers directly to a group email account. This is not available today.
Kelly Coleman 11 months ago in RingCentral Admin Portal 0 Under review

To Check from user extension profile which call queue the extension belongs.

I will check the user extension instead and from there i will see on which queue the extension is in. Coz right now we have 100 queues, And its troublesome to check all 100 queues just to see which queue a specific extension is missing.
Julius Flores 11 months ago in RingCentral Admin Portal 0 Under review

Download all outbound faxes sent by all extensions

Admins want the ability to download all outbound faxes sent by all extensions on a Site; from the admin portal website, it's available on individual extensions but not for admins to access on demand. We'd have to log into each account individually...
Jake Fletcher IT 11 months ago in RingCentral Admin Portal 0 Under review

Customize messaging notifications by time/day

Our office does on-call in the evenings and weekends. I don't want to get a notification for every text/vm/fax, etc during office hours when users are at work. I only want text notifications during specific periods of time.
Kristen Zachary 11 months ago in RingCentral Admin Portal 0 Under review

Allow Super Admin to view/remove all categories created in RC/Restrict access to create new categories

Useful so there is continuity between all RC users assigned a task. Ability to filter tasks more efficiently. Currently no way to delete categories once created and anyone can create new ones at any time. This is causing confusion, and it would be...
Faith Alexander 11 months ago in RingCentral Admin Portal 0 Under review