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RingCentral Admin Portal

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Filter to Function for SMS Log Reports

The SMS log filter is already an active option on the Admin Portal however, the feature is not functioning correctly. Even if a number is searched, the results wouldn't change. Even if the filter for inbound or outbound is selected, same thing hap...
Jorge Mico 7 months ago in RingCentral Admin Portal 0 Under review

Message-Only Extension - Admin Activation

It would be very useful to be able to create a message-only extension that does not require interaction beyond administrator creation. Administrators should be able to configure the PIN code and activate without an end user receiving an email and ...
Jack LaQuatra 8 months ago in RingCentral Admin Portal 0 Under review

Notification Editor

We would like to change notification subject and body on calls as currently it's an incomprehesible mess especially if forwarding is in place. Currently our notification shows: Subject : New call from <Area or Callers ID> - <Fwd Call grou...
Steve Carroll 8 months ago in RingCentral Admin Portal 0 Under review

Duplicate Queue / Copy Queue / Queue Templates

Option to "Copy All Attributes From" Option when creating a new queue. or "Dulicate Queue" or "Select Queue Template" All of the above would clone all queue details including members and custom rules, greeting and hold etc ... Example: I was creat...
Steve Carroll 8 months ago in RingCentral Admin Portal 0 Under review

Ability to See Queue Call Acceptance in Admin Portal

It would be useful to be able to see if a user had accept queue calls toggled on or off. If not able to toggle them on for a user, just the ability to view if they have queue calls enabled.
Daniel Hassell 8 months ago in RingCentral Admin Portal 0 Under review

Forwarding Team messages to emails.

When employees are out sick, other members of the company would need to see the messages that are being sent to their Teams. Please find a way for messages under Teams to be sent to admin without having to log into other people's RC accounts..
Sheila Scoville (CEO) 9 months ago in RingCentral Admin Portal 0 Under review

BLF codes for users needs to be in the Admin portal

Configuring the HUD to put buttons on desk phones is non-functional, because you can't include numbers of people outside the RingCentral system, like cell numbers of field personnel. That requires programming the buttons on your desk phone manuall...
Bryan Starr 9 months ago in RingCentral Admin Portal 0 Under review

Allow Single Email Address for Multiple Extensions

Allowing one user with multiple phones (multiple offices at same site) to access notification emails from RingCentral would be helpful. As it stands, only one email address is allowed for each user. For those with multiple phones, it is impossible...
Chris Bernhardt 9 months ago in RingCentral Admin Portal 0 Under review

RingCentral Call Queue Should Receive All Text Messages, Calls, Faxes, Emails, Etc.

This is to better the customer experience. If you are assigned to the call queue, there shoul be 1 communication channel for all customers helped in that call queue so nothing is dropped during the customer experience.
SPPI Main General Mailbox 9 months ago in RingCentral Admin Portal 1 Under review

We would like to prevent users from editing their profile information and pictures.

We would like to prevent users from editing their profile information and pictures. We would also like to remove all edited profile pictures from user accounts. I opened a case on this and RC came back to say "We understand that you need assistanc...
Stephen McAbee 9 months ago in RingCentral Admin Portal 0 Under review